Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service. Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification.

RESPONSIBILITIES:

• Handles incoming calls for precertification and status of providers in our network.


• Responsible for appropriate documentation of precertification calls.


• Responsible for handling incoming fax and mail inquiries for precertification or provider status.


• Handles web request and emails as required from internal and external contacts.


• Maintain appropriate audit results and call protocols to deliver service expectations to customers.


• Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers.

KNOWLEDGE:

• 2 TO 3 years experience in service operations environment, preferably call center environment.


• Knowledge of Medical Coding and Billing.


• Articulate, service oriented and accurate documentation process skills.


• Analytical, attention to detail and quality oriented.


• Strong organizational and time management skills.


• Strong written and verbal communication skills.


• Knowledge of MS applications.


• Problem solving skills.


• Ability to manage multiple tasks and work under pressure in a fast paced environment.


• 40 WPM


• Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service. Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.