Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $87.2 billion (as of closing on June 26, 2020).
Position Title: Sr Manager Application Development – Customer Relationship Management
Location(s): Position may be assigned to the following Crown Castle offices- Houston, TX, Pittsburgh, PA, Westborough, MA, Atlanta, GA, Phoenix, AZ, or Irvine, CA
Position Summary:
The Sr. Manager, Application Development, Customer Relationship Management manages a team of business application developers and oversees high level strategic and tactical decisions for business tools and applications. This role requires to develop and manage application portfolios for each department and to attain all IT service level agreements for the user community within the organization. It is a leadership position that entails guiding and coaching development teams, planning and overseeing of projects and budgets and design functional strategies
Responsibilities:
Provide leadership and technical expertise to a team of top-notch experienced software engineers responsible for driving and providing user-centric, end-to-end technology solutions that are in continuous alignment with the organization’s strategic objectives.
Collaborate with leadership and key stakeholders on a regular basis earning a reputation as a thought-leader and strategic business partner in building technology-driven solutions.
Manage functions of the team, including, but not limited to, identity & access management system, Microsoft Dynamics 365 (Online & On-premise), SharePoint products as integrated with MS Dynamics in accordance with industry best practices.
Serve as primary technical lead for MS Dynamics 365 (Online & On-premise), MS Azure (Platform and native AI engine), and integrated ecosystems such as Oracle Financials (On-premise & ERP cloud). Knowledgeable on SSO integration with Enterprise Applications, Multifactor Authentication (MFA).
Champion the documentation and ongoing maintenance of user access, software engineering, code quality, testing, change management and release management best practices and procedures in accordance with departmental, corporate and Sarbanes-Oxley standards to ensure compliance.
Manage the planning, design, development, installation and maintenance of IT software applications
Prepare detailed technical designs that account for security, resiliency, scalability, maintainability and performance of large-scale enterprise solutions, in collaboration with Architecture, Product Management, Data Engineering & Management, Analytics, Infrastructure and CI/CD COEs.
Encourage innovation, implementation of cutting-edge technologies, outside-of-the-box thinking, teamwork, and self-organization.
Remain abreast of emerging digital technologies and trends.
Build culture of learning, collaboration and continuous improvement.
Work with external vendors to support hardware and software. Establish strong partnerships with vendors, set and manage clear expectations.
Expectations:
Passionate about people, process, and technology with ability to inspire and motivate others
Deep knowledge of the application development and solid knowledge of the overall departmental function
Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using Azure IaaS, PaaS and SaaS capabilities
Experience with Microsoft Cloud solutions: Azure AD, C# / C++, JavaScript frameworks, and PowerShell scripts
Experience with machine learning tools such as Azure ML, AWS AI, and/or custom frameworks
Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
Knowledge of claims-based authentication such as SAML/OAuth/OIDC, and Azure MFA
Knowledge of Virtualization (VMware) is preferred
Experience building and supporting mission critical technology components with DR capabilities and high availability ecosystems.
Extensive, real-world experience designing technology components for enterprise solutions and defining solution and reference architectures with a focus on cloud technologies
Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources
Education/Certifications:
Bachelor’s Degree in Computer Science, Engineering, Information Systems or related field
Experience/Minimum Requirements:
8+ years of relevant industry experience preferred, with 5 years of hands-on technical leadership and people management experience.
Minimum of 2+ years in a solution architecture | technical lead role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.
Minimum of 1+ years managing geographically dispersed team of developers
Organizational Relationship:
Title(s) of direct reports (if applicable): 15+ engineers/developers
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. During COVID19 conditions, this role will work remotely to mitigate risk. This position may require travel when conditions allow.
