Overview & Position Objective:

The IT Business Partners (ITBPs) has the overall responsibility of closely managing business relationships between A&M business units and IT. The goal is to build a strong understanding of their assigned business unit(s) including teams, business models & processes, business success drivers, clients, engagements, and technology, in order to increase efficiency, improve effectiveness and create competitive advantage by introducing new or drastically improving existing technology solutions. ITBPs will create and maintain bidirectional communication channels at various levels within the business units, convey priorities and relevant IT project information, share knowledge of technology-related opportunities, risks and/or impacts, align business and IT goals, and execute against common objectives. They will also collaborate with other corporate departments such as Human Resources, Marketing, or other IT subdivisions like HRIS, Support, Engineering, Project Management & Security to ensure enhanced customer service to A&M business units thus in many ways driving success through true partnership with the business.

Essential Functions:

The section below (duties and responsibilities) list key work activities the IT Business Partner must demonstrate to achieve the position objective listed above.

• Client/Relationship Management. Develop a personalized, value-added service with a demonstration of willingness to meet the needs of clients, deliver products and services that best serve client needs; use client feedback as a basis for improving service and perform necessary follow-up work without being prompted.

• Work with business leaders and stakeholders in the efficient and cost-effective delivery of systems solutions to business needs and issues.

• Analyze the current technology environment to detect critical deficiencies, recommend and implement solutions to create a holistic experience for A&M business operations.

• Work on complex business problems and provide highly innovative solutions using domain expertise and business intelligence to enable quality decision making

• Actively participate in all phases of the project from concept, project planning, development, execution, monitoring to project closure.

• Assist in creating and implementing change management strategies and plans to maximize user adoption and proficiency.

• Solid business analysis, customer interaction, and problem-solving skills.

• Proactively solicit, set and/or manage stakeholder expectations and communicate progress, contribute to prioritization, and leadership/oversight for in-flight projects or major issue resolution


• Create business communications, share IT knowledge, risks, and contingency plans with business stakeholders.


• Share lessons learned and best practices across programs, building relationships with stakeholders, operations management teams, and brokering relationships at all levels and contribute to the development of the ITBP framework & road map.


• Proactively partner with various departments and groups to drive ongoing adoption and implementation of technology and identify opportunities for business process improvement.

Required Skills:

A successful candidate will not only have outstanding stakeholder management skills but also exceptional interpersonal, communication, and relationship-building skills coupled with knowledge of various technology solutions ranging from conceptual understanding to strong technical comprehension. ITBPs will provide crucial feedback for the execution of business initiatives through the use of technology. Moreover, a strong ITBP must have:

• The ability to establish and maintain strong relationships


• Astute understanding of business drivers for success


• Moderate analytical and data analytics skills


• Experience in defining and/or improving business processes


• A professional and positive approach to opportunities, projects, and challenges alike


• Moderate project management skills


• Familiarity to moderate experience with organizational change management


• Diligent with intense attention to detail


• Ability to cope well under pressure, high-paced workstreams, and/or short deadlines


• Collaborates and communicates well with all levels of an organization


• Dynamism and vigor


• Highly self-motivated & self-sufficient


• The ability to be a key team player, yet able to work on own initiatives


• Knowledge and/or experience with artificial intelligence (AI) platforms a plus

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  Experience: 5+ years of direct experience in IT and business relationship/partnership roles.


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  Education: Requires a bachelor's degree in related areas.

Diversity & Inclusion

A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal's policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.