Forward Air is looking for a capable and dedicated individual to work as an Operations Manager. The qualified candidate will coordinate all activities of dockworkers, drivers and other support personnel. The Operations Manager will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and provide disciplinary recommendations when necessary. Previous experience with cargo operations is plus.
Core Responsibilities & Duties:
Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
Assign job tasks to workers according to unloading and loading schedules
Provide guidance to subordinates on goals and objectives on a weekly basis
Maintain appropriate load plans
Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
Execute appropriate load plans and proper load balance to ensure safe vehicle operation
Coordinate work assignments, monitor performance, and provide training on relevant job duties
Maintain facility appearance, condition and security
Perform facility inspections
Assist in the loading and unloading of trailers
Other duties as assigned
Qualifications:
Must have management experience (5-7 years preferred), in a high-volume, fast distribution environment
Bachelor's degree or higher in Management, Logistics, or Industrial Engineering preferred
Previous route planning experience
Strong team player that thrives in a fast-paced environment
Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
Prior air freight experience is required
International/Import experience is a plus
Must possess demonstrated leadership ability
Knowledge of proper freight handling techniques
Ability to communicate effectively with all levels of operations
Must be flexible to work weekends and nights
Forklift and general freight handling experience
Knowledge of Department of Transportation (DOT) rules and regulations
Experience with a contingent workforce during peak seasons
Must be able to frequently lift and/or move up to fifty (50) pounds
Must be able to occasionally lift and/or move up to ninety (90) pounds
Skills:
Ideal candidate will possess a "can do" attitude with a "will do" work ethic
Must have the ability to work in a fast paced environment
Have strong time management skills and the ability to work well under pressure
Ability to communicate effectively with all levels of operations
Strong team player that thrives in a fast-paced environment
General computer skills - Microsoft Office, Outlook, AS400
Excellent communication and problem solving skills
Forward Air is an Equal Opportunity employer. #LI-SS2
