Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Location: Los Angeles, CA Westlake Village, CA
Key Responsibilities
Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
Lead the onsite project teams and ensure they understand the client environment
Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
Build senior and strategic relationships through delivery excellence
Understand the client environment, issues, and priorities
Serve as the day-to-day point of contact for the clients taking the lead in delivery
Support and drive firm-wide delivery initiatives, as directed
Measures
A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience.
Qualifications
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services/ digital services, offshore/outsourcing industry.
Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Experience in digital services/solutions
Understanding for latest top trends and offerings in Retail and Consumer Goods industries
BS Degree
Preferred Qualifications
MS or MBA degree preferred
Strong background in a project environment and application development.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Qualifications
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services/ digital services, offshore/outsourcing industry.
Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Experience in digital services/solutions
Understanding for latest top trends and offerings in Retail and Consumer Goods industries
BS Degree
Preferred Qualifications
MS or MBA degree preferred
Strong background in a project environment and application development.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences