Client Leaders/Partners play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health and future prospects of account relationships. The Client Partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. This role requires extensive CxO level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions.
Duties and Responsibilities:
Drive profitable growth of the account relationship within Manufacturing industry
Manage accountability against Measurable Revenue/Profit Growth within set timelines
Review the performance metrics of the account with the delivery, operations and finance teams on regular basis
Be part of senior management reviews for the performance metrics of the account relationship
Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship
Have regular meetings and interface with the customer decision makers and influencers
Have a complete understanding of the relationship position within the account
Be responsible for execution and customer satisfaction in all the revenue portfolios within the account
Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account
Shape the thought leadership agenda
Actively drive execution of the innovation agenda for the portfolio
Focus on developing a plan on increasing the visibility of Cognizant in the account relationship and in the industry
Qualifications:
15 years + experience in a consulting client-facing role or account manager leadership role within Manufacturing industry
5+ years of experience managing different portfolios-ranging from sales, new sales, programs and existing annuity business
Bachelor's degree required OR equivalent combination of education, training, and experience
Prior experience managing a client P&L of at least $35/40 million dollars, including reporting and metric assessment for the account
Recent experience working for IT professional services or management consulting firm(s)
Recent experience managing global service delivery model(s)
Experience presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels
In depth understanding of business problem domain, technology and services solution domains
Strategic thinking and the confidence and ability to plan ahead and stay the course
Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
Strong executive presence and gravitas
Excellent problem solving, business communication (written & oral), and client management skills are essential
Knowledge of value articulation principals including client ROI and appropriate storyboarding techniques
Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions
Ability to conceptualize, analyze, create blueprint for business transformations and present solutions in industry domain
History managing diverse teams, cultivating and collaborating in a multi-cultural environment
Preferred Qualifications:
MBA degree preferred
Advanced knowledge of Six Sigma
Understanding and thought leadership in technology, services and business trends that have direct and indirect impacts on the outcomes of the customer and our organization
Additional Qualifications:
Work Authorization:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
15 years + experience in a consulting client-facing role or account manager leadership role within Manufacturing industry
5+ years of experience managing different portfolios-ranging from sales, new sales, programs and existing annuity business
Bachelor's degree required OR equivalent combination of education, training, and experience
Prior experience managing a client P&L of at least $35/40 million dollars, including reporting and metric assessment for the account
Recent experience working for IT professional services or management consulting firm(s)
Recent experience managing global service delivery model(s)
Experience presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels
In depth understanding of business problem domain, technology and services solution domains
Strategic thinking and the confidence and ability to plan ahead and stay the course
Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
Strong executive presence and gravitas
Excellent problem solving, business communication (written & oral), and client management skills are essential
Knowledge of value articulation principals including client ROI and appropriate storyboarding techniques
Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions
Ability to conceptualize, analyze, create blueprint for business transformations and present solutions in industry domain
History managing diverse teams, cultivating and collaborating in a multi-cultural environment
Preferred Qualifications:
MBA degree preferred
Advanced knowledge of Six Sigma
Understanding and thought leadership in technology, services and business trends that have direct and indirect impacts on the outcomes of the customer and our organization
Additional Qualifications:
Work Authorization:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
