Consumer Banking

MD, Community and Business Development Manager

At JPMorgan Chase, we have an obsession for the customers we serve. We are focused on building lifelong primary bank relationships, and delivering an extraordinary customer experience with each and every interaction. Our purpose is clear: Help customers make the most of their money so they can make the most of their lives . We provide products and services to manage nearly every aspect of a customer's personal finances and investments, serving over 60 million consumers.

We also have the same obsession for the communities in which we live, serve, and support. In January 2019, JPMorgan Chase announced a $20 billion, five-year comprehensive investment to help its employees, and support job and local economic growth in the United States. The firm has always believed that the highest and best use of its capital is to support employees and local communities and businesses by doing what a bank is supposed to do: lending and investing. This investment brings together the best of the firm's business and philanthropic efforts to drive inclusive economic growth and help create opportunity for more Americans.

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $3.2 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: More than 4,900 branches in 38 states and the District of Columbia, 16,000 ATMs, mobile, online and by phone.

Role Description

The MD, Community and Business Development Manager is a key partner to our Divisional Directors in leading all aspects of our focus on building and strengthening our Consumer Banking connections within the communities we serve

This leader is responsible for driving the successful implementation of our local engagement strategies, through inclusive community involvement, integrated partnerships, ensuring critical connections, and influencing individuals and situations along the way.

Primary success indicators for this role include effectively navigating across JPMC lines-of-business, appropriately leveraging connections to Firmwide initiatives - including our Financial Health agenda, CB Segments, Diverse Segment Strategies, and the JPMC Foundation - and linking to key external partners for the greatest impact and mutual benefit of our Firm, the communities we serve, and the lives we touch.

Responsibilities

Senior Executive responsible for executing a consistent community strategy across Lending, Mortgage, Small Business, and Financial Health; strong partnership and alignment with DDs and RDs to drive execution with the business

Working across One Chase, the role is accountable for the growth of our business opportunities within the underserved communities and across diverse segments, including Student, Mass, Elderly and Financial Health

Partners on the design, develop, and implementation of a customer and data-driven partnership strategy to effectively support the community involvement components of assigned Division, with a bent towards innovative programs and solutions

Builds the integrated community and financial health roadmap for assigned Division, creates actionable plans, and benchmarks performance against key implementation targets/goals; ensures end-to-end accountability and integration for optimal success

Strong focus on employee engagement; responsible for coaching/management and executing across a balanced scorecard of employee metrics including recruiting, retention, training, diversity, inclusion, performance management, career development, conduct and engagement in culture/community

Accountable for leading Market Director, Community Banking and Community Managers within assigned Division

Provides coaching, development, and training to Regional and Divisional Leaders; implements coaching tactics to fully activate community engagement and Financial Health to drive business results

Sits on local Market Leadership Team, local Community Relations team, and other key stakeholder groups

Identifies key internal and external influencers, and ensures ongoing communication, buy-in and support every step of the way - with a focus on JPMC brand awareness, strength, and connections; leverages professional and personal networks to maximize existing relationships, and cultivate new ones

Test and learn community best-practices within assigned Division; share those best-practices with peer group

Drives collaboration across the firm for the benefit of assigned Division; is seen as a true partner, enthusiastic leader, and consummate team player

Drives a culture of inclusion, innovation, and pride as part of the overall strategy

Develops key value propositions and messaging for internal and external communications

Promotes a strong controls environment by adhering to risk/control expectations, procedures and processes

Qualifications

Compassionate and bold leader with a drive to enact significant and positive impact for the Consumer Bank and the communities we serve

Strong leadership capabilities in the areas of influence, building strategic partnerships and alliances, creative thought leadership, with strong executive presence

Strong problem solving and analytical skills; digitally savvy, with proven ability to conceptualize new and innovative ideas; entrepreneurial mind-set

Intellectually curious, always willing to learn and take on new challenges with a flexible, can-do attitude

Strong collaboration skills; works well in a highly matrixed organization, and with senior-level internal and external stakeholders

Strong leadership skills, with a bias for action and passion for results

Extensive banking experience, including in-depth knowledge of Consumer Banking products and services, best-practices, and branch operating model

Bachelor Degree required; advanced degree preferred

Experienced in managing managersChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans