Posted in General Business 30+ days ago.
Type: Full-Time
Location: San Francisco, California
Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda under the name of Helix. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It's a unique opportunity to build a modern product suite on a cloud-based, API First, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.
Position Summary
To help drive the transformation, JPMorgan Chase is seeking a uniquely talented & proven Senior Solution Owner - Merchant Payments. This entrepreneurial leader will transform the experience for clients to discover, onboard, integrate, & validate their new product.
This candidate will deliver a robust roadmap using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery.
The ideal candidate understands the payments industry landscape (consumers, merchants, acquirers, networks, issuers...), payment types & methods (credit card, debit card, ACH, new alternatives...), design thinking (client journey, UX, moments of truth...), consumer & merchant payment channels (e/m-commerce, POS...), modern technology stacks (cloud, big data, microservices, API's, etc.), and industry business models. Finally, the ideal candidate is a highly-organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills.
This position will succeed by shipping experiences that deliver stakeholder results, P&L contribution, OSAT/NPS, product performance KPI, time-to-market, delivery clock-speed, team satisfaction, and partner satisfaction. This role is a Product Owner to lead the design and implementation of credit card acquiring, with focus on core cards (MasterCard and Visa) in the US and then moving on into other types such as card present and markets, including Canada, Australia and the EU.
Helix is born Agile and uses a comprehensive framework of processes and events to direct delivery. That Product Owner is expected to be versed in Agile practices and comfortable constructing and prioritizing epics and user stories for engineers to deliver.
This position will succeed by shipping product that meets and exceeds customer expectations, delivering stakeholder results.
Responsibilities:
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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