Job Description:

IT Business Partner - KCNA Marketing

Job Description

We create memorable customer experiences that do the talking for us

It’s simple — or is it? We connect with our customers and do more for them than they would expect. What’s more, they can tell that we enjoy doing it. Do you have the responsiveness, empathy, commitment, and desire to give back the best customer experience you’ve ever had? If you do, please apply for this rewarding and dynamic position.

The IT Business Partner provides partnership, direction and guidance to the K-C business community to ensure that business goals are met through the effective provision of technology solutions and services. The Business Partner (BP) engages with the key stakeholders to develop and align on short to medium term strategic plans and capability roadmaps, ensuring alignment with K-C objectives. He/she acts as the trusted business advisor providing oversight and guidance to enable the successful delivery of specific projects and influences the delivery of IT services. The BP also actively markets and promotes IT services and ensures that the demand for these is managed and prioritized effectively. The key to success is a broad knowledge of relevant technologies and trends and compelling communication to business leadership to enable future business capability. Another key to success is to be able to leverage the IT organization to drive successful delivery, considerate of local needs and global direction. The incumbent works within a global matrix organization and needs to influence and coordinate both regional and global stakeholders. This role requires deep knowledge of industry, best practice, business and functional areas in order to be a trusted business advisor. This role also provides strategic consulting for large, cross boundary and/or First-Of-A-Kind projects within the function. This role requires significant interaction and collaboration with senior leaders.

Key Accountabilities: 

• Drive strategic business value and innovation.




• Builds and maintains strong relationships with K-C Business leadership.




• Acts as owner of IT for functional or geographic area and liaison between IT teams and the business (‘One stop shop’ or ‘The face of IT to the Business’).




• Is the single point of contact to the business and escalates in case of issues.




• Partners at a strategic level with business stakeholders to communicate successes, demonstrate IT value and appropriate governance of IT activities.




• Accountable for IT communication with the respective leadership teams for all aspects of IT, including budget, business demand & portfolio, strategies and priorities.




• Oversees the development of business cases requiring IT based solutions ensuring they deliver benefits, which are agreed and signed off by the key stakeholders prior to the project start.




• Participates as required in development of business strategic planning and IT strategic planning.




• Proposes new services to business leadership in order to support business needs ensuring compliance with both local regulations and K-C standards & policies.




•  Proactively networks to identify synergies between IT capabilities and business strategy.




• Promotes the value of IT and the value of IT projects to business leaders and the business community.




• Ensures that Total Cost of Ownership is taken into account, evaluated and acknowledged both by IT and business leadership before initiatives start.




• Tracks ROI for business initiatives including costs, benefits, and risks for all projects in functional area and communicates results internally within IT and within broader K-C.




• Provide boundless leadership a. Leverage common solutions and innovative technologies.




• Establish common objectives across IT Business Partner organization and delivery teams.




• Develop, share, and leverage best practices across IT region and share with other regions.




• Provide a framework for business engagement.




• Provide business insights to change management plan and communications defined and executed by Business Analysts.




• Generate Regional/Functional organization and talent.




• Develops and maintains a broad business understanding.




• Maintains up-to-date awareness of the current and future directions of the industry and associated technologies.




• Manage services provided to business through existing and new technology.




• Gathers business needs and gains alignment between business needs and technical capabilities, engaging with Business Analysts and Enterprise Architects.




• Captures demand via the agreed process, provides recommendations for prioritization, and oversees program and project initiatives.




• Manages business expectations with business stakeholders based on IT resource availability.




• Ensures that project metrics are used to track value delivery including measurement methods.




• Provides details on cost, value, and opportunity to optimize IT spend (initiatives and support services).




• Ensures that appropriate Service Level Agreements (SLA)s are in place based on business needs and capability and resource level of the respective delivery teams.




• Is aware of IT SLAs and communicates to the business as appropriate.




• Promotes business projects and their value to the IT leaders and community.




• Where appropriate, makes recommendations for implementation of new/upgraded systems and technologies and shares this information with leadership team member.

Help us search out fresh ideas

We always have our antennas out for new ways to stay in the lead. In this environment, you’ll be able to express your creativity and be rewarded for your contributions. We depend on innovative people who stay alert to market trends and whose ability to refresh our procedures and invigorate our products keeps us ahead. Our diverse, welcoming environment assures that all people are respected for who they are as well as what they contribute. Stay ahead with us.

Required Qualifications and Experiences:

• A Bachelor or Master’s degree is recommended with a minimum of 5 years of relevant functional business and process expertise appropriate to the role. IT experience might be waived if business experience is strong and person can demonstrate a strong knowledge of IT.




• Familiar with the technology landscape for Marketing and CRM including DAM and CMS within the context of a large enterprise.




• Experience throughout the Digital asset management lifecycle: from assessment to design to syndication to retirement.




• Experience leading a CMS or DAM implementation or migration.




• Experience creating/optimizing data flow/processes used to manage a CMS.




• Ability to guide team towards industry best practices for content creation and delivery across all channels (web, e-mail, mobile, social).




• Understanding of how content is created, published and leveraged across brands to create an exceptional consumer experience.




• Experience in strategic decision making and successful influencing at leadership level.




• Financial acumen to support business case creation and measurement.




• Experience building and communicating future business plans and capabilities along with being able to provide insights into the technologies required for delivery.




• Exposure to SAP technology and processes would be an advantage as SAP is one of K-C’s core systems.




• Broad knowledge of other technologies (functional area dependent).




• Broad understanding of technologies used in Kimberly-Clark and interested in new technologies and market trends.




• Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers




• Verbal and written fluency in English is mandatory.




• Project or program management experience in dealing with small or medium projects.

Preferred Qualifications:

• General experience with key technologies such as Content Hub, Sitecore, Salsify, Stibo, Salesforce, Mediabeacon, etc.

Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work.  If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark. 

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.

K-C requires that an employee have authorization to work in the country in which the role is based.  In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization.  However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.

Global VISA and Relocation Specifications:

K-C will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of K-C’s applicable mobility policies. The benefits/policy provided will be decided in K-C’s sole discretion.

Primary Location

USA-WI-Neenah

Additional Locations

USA-IL-Chicago

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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