CIB Operations - Account Services Manager- Associate - Brooklyn, NY

Description

The Collateral Account Services team are a multi-product group within the wider Client Account Services organisation, and support clients across Collateral Services, Tri-Party and Global Custody. The team are client facing and responsibilities include coordination with clients to assess new onboarding requests, managing the pipeline and providing project management and oversight of new and incremental set up requests actioned by our offshore teams.

Employees interact directly with internal or external clients through telephone, e-mail, and regular mail channels. They provide assistance to their clients by answering queries, fulfilling requests and providing status updates

As a Co-ordination specialist your responsibilities will include:

• Project management of end-to-end account activities covering both new clients and incremental activity
• Coordination with clients to assess new request, manage pipeline and queries both with new set up and remediation, including initial review of docs provided to ensure they are in good order
• Gain and maintain a comprehensive knowledge of the account opening and maintenance work flow and end-to-end ownership of all related requirements including SLAs & KPIs
• Layer between Client and the offshore CAS teams to coordinate responses and resolution to identified BAU issues
• Ability to use value added and oriented approaches to engage and educate clients, in addition to asking open-ended questions, and establishing confidence and trust in order to maintain and enhance clients' experiences and relationships
• Demonstrate excellent oral and written communication skills and a positive attitude coupled with an aggressive but professional approach to escalation, prioritization and problem solving.
• Work with offshore CAS teams to provide root cause commentary on identified issues
• Take active role in shaping and implementing future state

Skills required are advanced:

• MS Office skills

• Client relationship

• Oral and written communication - ability to effectively interface with clients and internal partners at all levels

• Organisational, analytical and problem resolution skills

• Strong teamwork and influencing skills

• Attention to detail

Knowledge (preferred but not essential)

• Custody and/or Collateral / Tri-Party product knowledge

• Custody and/or Collateral / Tri-Party workflow, processes and procedures knowledge

• Market entry, renewal, restructures

• Industry knowledgeJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans