Job Description

Position: Location Manager

Job Description:

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Achieve goals set forth by the client & Forward Final Mile
• Develop and hold your staff accountable (if applicable)
• Continuously recruit and retain Independent Contractors
• Manage claims and their processes (with FOC assistance)
• P&L Management (Controllables)
  
  
  • Delivery Expense (Minimums / effective routing, Support Expense)
  • Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
  • Warehouse Expense (Contracted Labor, Inventory variances)
  • Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
  • Achieve Location Margin goals
  • Rental car vs mileage reimbursement
  
  
• Communicate effectively with the DIA, DIM and client staff
• Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap)
• Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap)
• Showroom visits as needed in order to build/maintain relationship with client
• Maintain tote inventory and hold BP's accountable (trade stock)
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock
• Actively route monitor teams from the road (see SOP for details)
• Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap)
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls
• Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include:
  
  
  • Your schedule for the week
  • Summarized update of location(s)
  • Standup recap
  • Ride behind recap
  • Aging invoices update (if applicable)
  • Current # of trucks ran in location vs. # of FFM trucks ran
  • Provide operational support to assigned locations when needed
  
  

• Proven leader
• Effective communication skills
• Proven results
• Organized
• College degree or equivalent experience

Forward Air is an Equal Opportunity employer.