The Operations Manager is responsible for leading both transportation and warehousing at Corodata, ensuring Corodata maintains its competitive position within the San Francisco Bay Area. The Operations Manager will work closely with management to ensure the business continues to grow with its existing products, while potentially developing new business lines. This position will work closely with internal stakeholders to improve the business operations, enhance business efficiency and drive profitability.
In addition, the Operations Manager is responsible for managing all warehouse operations, transportation, driver logistics and customer relations. This position will also work closely with the sales team to ensure customers’ needs are met, and ensures that transportation in or out of the warehouse are handled quickly, safely, and efficiently. This will include oversight of transportation equipment, drivers and team members. The Operations Manager may also coordinate with outside freight companies.
This position will also have the responsibility for overseeing strategies to improve employee engagement to foster a positive work environment. In addition, this position will be responsible for recruiting and oversee training of new hires. The Transportation Manager will also be responsible for the financial performance of the department by promoting new services to existing and new customers.
Reports to the Vice President/General Manager.
Job Responsibilities
Management
Effectively leads transportation and warehouse supervisor(s) providing leadership, motivation, development on training in order to promote quality performance and achievement of objectives.
Provide personal managerial leadership and set a culture of engaging and respecting employees.
Manage the customer service, transportation and warehouse teams.
Oversees performance management of the transportation and warehouse departments, and recommends necessary discipline and termination of employees in accordance with company policy.
Implements strategies to improve employee engagement to foster a positive environment.
Financial/Sales
Maintain P/L and profitability of branch and associated expenses without compromising safety or security protocols.
Achieve financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
Analyze data, reports and suggest business improvement metrics for growth in additional lines of business (i.e. imaging, shredding).
Overseeing the development, management of new field product line introductions. Includes identifying target markets to optimize the new product, and developing promotion and training requirements necessary for a smooth and fast acceptance of the product in the market.
Customer Relations
Join Sales team to meet with customers to explain the operations, security and processes for transportation and warehouse.
Provide warehouse facility tours for current and potential customers.
Interact with customers in person and via telephone, fax and email to ensure complete customer satisfaction in all matters related to the operation.
Work closely with Sales team to address any customer issues or concerns.
Operations
Oversee transportation coordination and routing.
In charge of driver’s schedule and activities. Work with transportation supervisor to resolve any issues regarding work schedules, operations, performance and transportation.
Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing compliance programs, personnel policies and procedures.
Control inventory levels by conducting physical counts; reconcile with data storage system.
Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
Coordinate with third party companies to review proposals/ quotations and make judgement calls whether to partner with them.
Technology
Lead process improvement initiatives and technology enhancements allowing for growth, profitability and efficiency.
Manage new technology adoption to improve the business performance and productivity.
Proficient and comfortable with software packages. Learn various software packages on warehouse management, data storage and other relevant software.
Training
Oversee driver training, customer service, and safety classes.
Participate and lead Six Sigma projects, as required to improve processes and efficiencies.
Promote Corodata’s Mission and Vision Statements.
Continuously promotes compliance with company policies and procedures.
Other Duties
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Responsible maintenance, repair, and replacement of shipping equipment or vehicles.
Maintain physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Competencies
ORGANIZATIONSKILLS - Organization skills, attention to details, and the ability to prioritize in a changing environment.
LANGUAGE SKILLS - Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to speak and communicate well in English with customers and coworkers.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
LEADERSHIP - Strong interpersonal, training and leadership skills. Ability to motivate crew to accomplish objectives.
COMMUNICATION SKILLS – Ability to effectively communicate with potentially stressful and/or emotional situations.
OTHERDUTIES:
Strong leadership capabilities with proven experience in recruiting, managing, engaging, and providing coaching to subordinates and team members.
Excellent assessor of talent and ability to select and grow a successful team at all levels.
Strong result-oriented and can-do attitude.
Excellent customer service and interpersonal skills.
Ability to tackle challenging business situations and recommend solutions and/or make the judgment call.
Ability to work with different types of people and all teams (i.e. drivers, customers, sales) in order to achieve the desired result.
Strong PC skills including intermediate proficiency in Microsoft Excel; Microsoft PowerPoint, and experience using HRIS to enter and approve employee data, as well as willingness to learn order entry softwar5.
Must be familiar with and able to train others using PowerPoint Slides and various moving equipment and its proper usage such as dollies, carts, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc.
Strong leadership skills including people management, problem solving, decision making and people coaching.
Strong data analysis and reports interpretation and the ability to evaluate data to recommend business improvement metrics.
Ability to develop and maintain industry contacts (i.e. trade associations, major conferences, etc.). Also to assess and provide needed competitive market and trends to help understand the market place.
Willing to execute operational hands-on tasks when needed.
Minimum Qualifications
Bachelor's degree or equivalent of education and experience.
Five (5) years’ experience in transportation or warehouse or a similar role.
Experience managing people in a complex warehouse facility, commercial moving, logistics or supply chain.
Familiarity with various transportation, warehouse management system (WMS) and/or inventory management systems.
Familiarity with shipment options, legal issues, government regulations, and safety procedures is required. Preferred knowledge of local transportation routes.
Strong business acumen.
Proficient in MS Office, including MS Excel.
Valid California driver’s license and driving record that meets the company’s insurance carrier’s requirements.
Preferred Qualifications
Proficient in the Spanish language.
Experience developing a strategy and implementing new business lines and/or products.
Experience working and applying business improvement tools such as Lean Six Sigma and/or ISO preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.
Walking: May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
Handling: Seizes, helps or works with hands.
Lifting: Proper lifting techniques required. May include lifting up to 50 pounds, and pushing or pulling up to 50 pounds occasionally.
Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
Standing: Remains in standing position if required to perform various functions of the job.
Stooping: Bends body downward and forward by bending at knees or waist, including but not limited to, twisting, kneeling throughout the day.
Vision: Reads paperwork and records on the computer.
Talking: Communications by phone and in person.
Sitting: Sits at desk.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.
Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment, and 2) Warehouse – may be exposed to cold temperature, and 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.
Position Type / Expected Work Hours
This is a full-time salaried position, with a minimum expectation of 40 hours per week.
Employees might be required to work late evenings or weekends depending on the business needs.
Travel
The employee in this role may travel to different sites as business needs, including traveling to customer sites and other Corodata sites, especially San Jose. Occasional travel to Southern California. A valid driver’s license is required for this position.
Additional Information
Upon offer, the Company conducts a comprehensive pre-employment background check and drug test.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Corodata
Family owned and operated Corodata is California’s largest independent records management company. With over 70 years on the job, we’re experts at reducing storage costs, simplifying record keeping, and helping clients comply with government information security requirements. Our employees’ talent, drive, and determination have helped us become a leader in our industry, and it is the way we will sustain our lead. Corodata is proud to have the best trained staff in the industry. We offer employee rewards programs including but are not limited to safety, performance, and customer service. Rewarding employees who do a great job!
The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Corodata is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
