Owned by Jeff Bezos, Arc Publishing (https://www.arcpublishing.com/) is a state-of-the-art digital experience platform engineered to meet the demands of enterprise brands and media and entertainment companies around the world. An integrated ecosystem of cloud-based tools, Arc helps create and distribute content, drive digital commerce, and deliver powerful multichannel experiences to both internal and external audiences. Today, Arc powers more than 1,400 sites across 23 countries, reaching over 1.5 billion unique monthly visitors.
Built 100% on AWS, the Arc platform follows a microservice architecture. All of our software teams use devops to deliver and maintain products. Our processes are lightweight, which allows our teams to innovate quickly to bring new ideas to market. New features and products are deployed to our customer base every day.
We are currently looking for a Senior Solutions Engineer to join our platform engineering team to work between our clients and engineering teams in order to enable client usage of the Arc Platform and to drive client informed architectures into the platform products. The Web Technologies focus will include responsibilities primarily within CDN, Security, Gateway and Web Rendering areas of the platform, however the role will also broadly learn all product of the platform so that you are enabled to recommend the best solution for the client or product.
Responsibilities
Collaborate with Sales, Account Management, Professional Services and Support teams to enable customer workflows on the Arc platform.
Understand customer business requirements and translate them into well-designed architectures and implementation plans.
Maintain consultative relationships with Account Management and their clients by providing support, information, and guidance as well as research and recommend new solutions and services.
Work with the Product Development team to identify customers with specific use cases or product needs, based on your knowledge of their architecture and product usage.
Improve the Arc platform by designing new capabilities and collaborating with the platform engineering teams during the architecture, planning and implementation phases.
Implement proof of concepts for clients within their website or data integration environments.
Implement proof of concepts within the Arc Platform and transition the technology to platform engineering teams.
Improve the openness of the Arc platform with useful documentation, training and re-usable code samples.
Maintain the technical view of the customer by documenting client adopted integrations, solutions and use cases.
Share ideas and experiences, ask questions, and strive to remove ambiguity for both oneself and one's team members.
Eagerness to evolve and grow personal skill-set by learning new software languages, tools and applications.
Contribute to the knowledge growth of the platform engineering team via documentation and knowledge sharing.
Lead knowledge growth of the platform engineering team via documentation, knowledge sharing and mentoring.
Minimum Qualifications
BA/BS in Computer Science or related technical field or equivalent practical experience.
10+ years experience experience designing and implementing clients on multi-tenant SaaS platforms.
5+ years hands on experience building or configuring highly-scalable customer facing applications.
Demonstrated knowledge of HTTP specifications.
Demonstrated knowledge of web application security standards.
Demonstrated knowledge of system scaling and caching.
Knowledge of REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.
Experience using monitoring tools to find application deficiencies and for production application monitoring.
Ability to translate complex technical concepts into high-level designs and communicate the designs to technical and non-technical users.
Ability to be subject matter expert for multiple areas of expertise while also representing areas owned by other architects or engineers within the platform engineering team.
Exceptional written and oral communication skills.
Experience with Nginx or other web server technologies.
Experience programming in ReactJS.
Experience programming in at least one of Node, Python, Java, Go.
Experience with multiple database technologies.
Knowledge of SQL, NoSQL, queues and caches.
Familiarity with modern front-end patterns such as single page application frameworks and their interactions with APIs with SDKs.
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