Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $87.2 billion.
Position Title: Utility Relations Specialist - 5N
Position Summary
The Utility Relations Specialist is the primary internal and external liaison to ensure compliance with utility agreement and regulatory requirements during the all stages of site selection, network construction and deployment as well as ongoing operations and/or site modifications. Primary responsibilities include the timely submission for and acquisition of attachment licenses and commercial electric service connections. The Utility Relations Specialist will review applications for attachment and power to ensure conformance with utility requirements, monitor application timelines, and assist in escalating delays internally and externally. Requires knowledge of governing state and federal regulations, relevant construction codes and processes, as well as frequent interface with utility personnel.
Essential Job Functions
Prepares and effectively shepherds applications through established regulatory and/or contractual processes to secure attachment licenses needed for installation of Crown Castle facilities on or in regulated utility infrastructure within established regulated timeframes.
Work with design team to facilitate drawings and construction documents related to nodes, power and outside fiber plant construction
Addresses tactical challenges to successful, timely and cost-effective acquisition of licenses or service connections, including resolution of violations, NOC tickets, etc.
Provide timely system updates and communicate effectively with all customers, both internal and external
Develops and maintains rich relationships with utilities
Serves as an inter-departmental liaison to ensure compliance with utility agreement requirements during the all stages of site selection, network construction and deployment as well as ongoing operations and/or site modifications.
Provides research and advice to internal clients regarding conditions of attachment to or in regulated utility infrastructure
Interact with internal and external customers and vendors to ensure proper communication on and coordination of various project-related initiatives
Ability to comprehend and serve as a subject matter expert on matters related to state & federal telecommunications regulations, including Federal Communications Commission (FCC) Order 18-111.
Participate in District and Region pre-project planning meetings
Pole audit data reconciliation
Education/Certifications
Bachelor’s degree or equivalent experience
Experience/Minimum Requirements
At least two (2) years proven experience working in a fiber company, telephone or power utility working on joint use matters, engineering, and/or rights-of-way.
Wireless Industry experience preferred or equivalent in a comparable industry or relevant military experience.
Must be experienced in navigating corporate environment and working within a corporate group context
Other Skills/Abilities
Knowledge of NESC, GO 95, NEC and FCC/state pole and conduit attachment regulations preferred.
Experience working with design teams, facilitation of permit drawings and construction documents related to outside plant construction is preferred.
Excellent oral and written communication skills, with negotiating experience preferred.
Excellent organizational skills
Ability to comprehend contracts and agreements
Proven ability to effectively collaborate and present persuasive arguments to achieve desired results
Ability to prioritize and multi-task
Self-starter and ability to work independently
Keen attention to detail
Customer service orientation with a strong problem-solving approach
Competencies:
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Drives Results: Consistently achieving results, even under tough circumstances
Manages Ambiguity: Operating effectively even when things ar note certain or the way forward is not clear
Builds Networks: Effectively building formal and informal relationships networks inside and outside the organization
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Organizational Relationship
Reports To: Supervisor, Utility Relations
Title(s) of direct reports (if applicable): N/A
Working Conditions: Primarily works in a normal office setting with no exposure to adverse environmental conditions. Occasional fieldwork required, day travel required.