SUMMARY: This position provides professional high quality massages and body treatments to guests of Refresh Massage Studio.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
Complete consultations with spa guests to determine massage and body treatment needs.
Promote the spa treatments, services, sessions and retail items as well as programs, promotions and/or discounts available.
Discuss, recommend and sell spa products to spa guests.
Provide consistent professional massages ts in accordance with Refresh Massage Studio protocols and accepted certification practices.
Sanitize work station after every spa guest, stock assigned workspace and participate in general office and spa cleaning.
Complete administrative duties such as recording spa guest names, dates, services performed and massage and body treatment preferences.
Ensure that used linens and trash are bagged and placed in appropriate areas.
Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
Maintain a positive working relationship with all contacts, always being helpful and courteous.
Wear proper uniform and name badge and adhere to Company appearance standards at all times.
Attend and participate in company-wide training sessions and department staff meetings.
MARGINAL DUTIES: Functions that are not considered essential to the job:
Assist with the training of new Massage Therapists as needed.
Perform other duties as assigned.
Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company’s sustainability initiatives.
QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty to the Spa Manager and spa guest’s satisfaction. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
CERTIFICATIONS / LICENSES / EXPERIENCE: Must have a Certificate of Completion in Massage Therapy from an accredited Massage Therapy School in the US as well as an active Massage Therapist License issued by the State of Colorado Department of Regulatory Agencies (DORA), Division of Professions and Occupations. Six months to one year upscale spa experience preferred.
