Management and Leadership Functions:

The qualified candidate will provide leadership and direction to a team of Underwriting or Quality Control professionals responsible for providing quality loan decisions on a variety of mortgage loan products. You will monitor workflow and ensure compliance within the team to Chase procedures. The Home Lending UW Supervisor will be responsible for team performance as it pertains to loan quality, productivity, and expected turn times. You will be responsible for empowering your staff by providing them the tools and the training necessary to ensure they can excel in their jobs. You will manage productivity and efficiency of the team via reporting, system reviews, and management of work queues based on capacity and volumes. You and your staff will be required to interact with other internal and external partners as needed to achieve the highest quality and level of customer satisfaction.

Credit and Risk Oversight:

As a Home Lending UW Supervisor you will ensure employee adherence to Chase credit policy and overlay guidelines and all applicable government regulations. You will instruct and lead your staff on how to interpret and apply credit guidelines and procedures when rendering loan decisions.

Business Description

Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 50 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, nonprofits and governments. Chase's Mortgage Banking business is ranked No. 2 in originations and in servicing, with 7 million mortgages representing a combined balance of $1 trillion. The focus of Chase's Mortgage Banking business is to deliver an unmatched customer experience through building lasting relationships, exceeding expectations, being courteous and professional, doing the right thing and owning customer inquiries from start to finish.

Core Competencies:

Maintains a comprehensive knowledge of Residential Mortgage Credit and Collateral Underwriting.

Subject matter expert with regard to specialized systems and processes

Possesses excellent verbal and written communication skills

Provides supportive feedback in a manner that helps foster a positive work environment while leading the team towards a common goal

Provides excellent customer service to internal business partners and external customers

Follows and implements detailed procedures and ensures accuracy in documentation and data

Leads by example; fosters commitment and team spirit; undaunted by change and able to see the big picture

Exercises discipline and resolves conflict fairly and constructively.

Demonstrates an ability to analyze risk and recommend an informed course of action.

Principal Duties and Responsibilities (in order of importance):

Manage performance of team through proactive coaching, training and supporting employee development

Anticipates problems; sees how a problem and its solution will affect other teams; gathers information before making decisions; weighs alternatives to arrive at reasonable decision

Supervise a team of employees by monitoring workflow and ensuring compliance with Chase policy and procedure

Maximize productivity and efficiency of the team by monitoring and managing work queues, assigning and adjusting workflow as volume dictates

Manage team performance related to service delivery, quality expectations and productivity benchmarks

Recommend personnel actions such as hiring, training, terminations, promotions, transfers, disciplinary and salary actions

Knowledge and Experience:

DE and/or VA LAPP - SAR required

Three years of Underwriting, Quality Control or equivalent experience in the Mortgage Industry

Prior management or Manager I experience preferred

College degree preferred

Excellent analytical and decision making skills

Excellent written and verbal communication skills

Ability to articulate decisions and discuss options with confidenceChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans