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Sales & Customer Service Representative at Cognizant

Posted in Information Technology 30+ days ago.

Type: Full-Time
Location: Winston Salem, North Carolina





Job Description:

Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. Cognizant single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise, and worldwide resources to working together with customers to make their businesses stronger. As a customer-centric, relationship-driven partner, we are redefining the way companies experience and benefit from global services. Our unique delivery model is infused with a distinct culture of high customer satisfaction. Cognizant delivers a trusted partnership, cost reductions and business results.

We are looking for Sales & Customer Service Representative for an Immediate need.

Required Skills:


  • Strong analytical and processing skills.

  • Skills in handling customer complaints in a calm and polished manner.

  • High attention to detail.

  • High school diploma or GED.

  • Minimum of 2 years of previous customer service experience.

  • Strong Multi-tasking skills.

  • Ability to work in an evolving and fast-paced environment.

  • Good experience in Sales and Customer support.

  • Knowledge of French or Spanish will be added advantage.

Responsibilities:


  • Follow procedure by adhering to an assigned schedule

  • Address escalating customer issues according to procedure,

  • Sell our portfolio to our established and new customers

  • Use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.





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