Disability Specialist / Healthcare Customer Service - Remote
Chattanooga, TN, USA Req #125

Wednesday, February 24, 2021

Centauri Health Solutions provides services to payors and providers in government sponsored healthcare programs, including Medicare Advantage and Medicaid. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, and data-driven solutions. Our services directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1,500 dedicated associates across the U.S. Centauri ranked No. 448 on Inc. Magazine's 2020 Inc. 500 list of the fastest-growing private companies in the U.S.

Role Overview:

Disability Specialists work in a fast-paced, high-energy environment providing claimants with outstanding customer service support as they apply for government-funded assistance programs. The Disability Specialist communicates with claimants, coordinates appointments, provides resources and materials, and connects with federal agencies and private institutions to determine services. A successful Disability Specialist is an empathetic communicator, likes to juggle multiple projects, is detail oriented and, above all, is compassionate.

Role Responsibilities:

• Maintains regular communication with claimants, answers questions regarding the application, services, and benefits and clarifies eligibility data


• Assists in gathering eligibility data, verifications, completed forms and medical records


• Manages positive professional relationships with agencies and clients.


• Submits documents/applications to proper agencies; follows up appropriately with all entities to ensure processing and stays updated on status of claims.


• Manages all accounts and taking appropriate action to secure eligibility until all methods are exhausted


• Secures and submits all necessary signed SSA forms and any missing verifications


• Contacts providers / secures medical records as needed


• Is thoughtful and proactive to anticipate and foresee key requirements for all accounts and takes appropriate action to secure eligibility until all methods are exhausted


• Works with government agencies/physician offices to obtain coverage for clients


• Maintains positive professional relationship with agencies and clients


• Understand and agree to role-specific information security access and responsibilities


• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies


• Read, understand and agree to security policies and complete all annual security and compliance training

Role Requirements:

• 2 years of customer service experience, call center experience a plus


• Experience in one of the following areas: Business, customer service, Social Services, or case management


• Strong interpersonal skills and ability to work in a team oriented environment


• Ability to multi-task and juggle various time-sensitive matters with ease


• Strong computer skills, proficiency with Microsoft Word, Excel and Outlook, and ability to navigate multiple platforms smoothly


• Excellent telephone, communication and interpersonal skills with an ability to clearly communicate and influence


• Prior experience in processing disability/claims evaluation and/or adjudication and Medicaid/Medicare knowledge are strong pluses


• Ability to work with diverse populations


• Associate's or Bachelor's degree a plus

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.
Other details

• Pay Type Hourly

• Chattanooga, TN, USA