It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Summary

The Help Desk Representative – Correspondence Analyst is accountable for following written procedures to review and determine correct direction and results for complex Class Member inquiries that escalate beyond the Correspondence Analyst level.

Job Responsibilities

• Field questions and inquiries from Correspondence Analysts and determine best course of action.




• Assesses manual processing guidelines to understand the requirements that drive the quality of claims administration




• Communicates with peers regarding work needed to achieve quality standards




• Works with team members to balance workloads and monitor team priorities




• Evaluate outstanding inquiries on a periodic basis to be sure inquiries are active and in process.

Qualifications

• High school diploma or equivalent




• Communication: asks questions; confirms understanding with the audience; learns and adopts best practices for written word exchanges with claimants




• Ability to effectively communicate with co-workers, peers, and management through written  and verbal communication




• Ability to deal with varied and often difficult personalities




• Leadership experience is preferred but not required




• Proficiency with Microsoft Office Suite




• Critical Thinking: switches perspectives when considering solutions, to identify gaps and optimize results




• Organization: tracks a variety of assignments by priority, and quickly switches between tasks #LI-DNI

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.