This job listing has expired and the position may no longer be open for hire.

Deskside Support / EUC at Cognizant

Posted in Information Technology 30+ days ago.

Type: Full-Time
Location: Los Angeles, California





Job Description:

We are looking for Deskside Support / EUC for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.


  • Rotational Shifts

  • Candidate should be open to work on 24/7

Required Skills:

Responsibilities:


  • The role will support client by supporting, validating and documenting processes necessary to maintain production network architecture. 

  • The L3 role will play a key role in supporting Cisco network switches, troubleshooting Windows 10 operating system, supporting MS Office 365 and ensuring the network infrastructure is reliably deployed and in good working order during operating hours. 

  • This individual is responsible for documenting the processes necessary to maintain IS environment and understanding the technology solutions that are used to support the execution of these business processes. 

  • Perform superior problem solving and troubleshooting skills at the System Engineer level (L3).

  • Communicate technical concepts to non-technical business users and have the technical depth to also communicate effectively to other internal IS Groups

  • Possess the ability to work independently with minimal management supervision.

Requirements:


  • Must have experience in administering windows server operating systems.

  • Must have experience in maintaining Cisco switches

  • A solid working knowledge and demonstrated technical proficiency in installing, troubleshooting and resolving problems of various software on Windows 10 Operating system

  • Experience working with VMware vSphere.

  • Experience installing and troubleshooting server room, hardware components, such as Rack Servers, Fiber, Cisco switches, disk drives, memory, etc.

  • Experience or knowledge of CRAC/HVAC Units and UPS preferred.

  • Experience working with various levels of technical individuals at remote locations to resolve problems or in implementing on new switches or Servers preferred.

  • Experience using a ticket management system for work prioritization and daily workload management

  • ITIL, CCNE and/or MCSE certifications are desired.

  • High school completion is a must

  • Willing to work in shifts

  • Experience on AirWatch/iPhone support is an in advantage

  • Ability to create clear and concise documentation

  • Good written and oral communication skills are required.

  • Ability and confidence in making system recommendations and providing excellent customer support.

  • Experience and/or knowledge of PLC is a plus.

Physical Requirements:


  • Must be able to lift 50 lbs.

  • Must be able to lift equipment for ‘rack and stack’ services (server, router, switch, UPS devices, etc)

  • Must be able to assist with team lifts of up to 90 lbs.

  • Ability to walk long distances within warehouses or manufacturing facilities

  • Will often work in dirty, dusty, hot or cold (beyond average room temperature) environments

  • Ability to climb stairs, ladders and/or use scissor lifts and safety harnesses

  • Some services may require periods on hand and knees to install equipment (under desks, inside small spaces, etc.)

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Technical Skills














SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Workplace Service-Service Desk PL1 Required

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.





More jobs in Los Angeles, California


Rehrig Pacific

Chubb

Chubb
More jobs in Information Technology


Jersey Shore State Bank

B&G Foods, Inc.

B&G Foods, Inc.