KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional.

Certified Pharmacy Technician 

Summary Description 

Reviews verbal and electronic prior authorization request based upon pre-established criteria and approves or denies authorization. Receives incoming calls daily from providers and/or patients seeking assistance. Make outbound calls as needed. Data enters project specific information. Project a professional company image through written and verbal interaction.

Accountabilities 

• May approve, deny, dismiss/early close or withdraw prior authorizations of medication according to guidelines as defined by the client.


• Answers incoming calls on a daily basis and in a timely manner. Assists callers with questions regarding approval or denial on medications. Researches issues and resolves the issue. Document caller’s questions, issues, and resolution.


• Data enters information into the HID/Client database. Corrects errors, if needed.


• Process requests for information (RFIs) for client accounts.


• Performs monitoring tasks of the HID/Client database. Notifies management of errors and/or problems.


• Maintain compliance with all company policies and procedures.


• Willing to work rotating shifts, including nights, weekends and holidays.


• Perform related duties as assigned by supervisor.


• Meet and/or exceed production, quality, attendance and adherence standards.


• Provide / assist in training of other employees.


• Subject to fingerprinting and background screenings as required.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time. 

Qualifications

• High school diploma or GED equivalent is required.


• Bachelor’s degree from an accredited college/university is preferred.


• State pharmacy technician license is preferred.


• National certification (PTCB) or (ExCPT) is preferred.

Knowledge, Skills, Abilities 

• Basic reading, writing, and math skills required.


• Computer literate with the ability to learn customer service software applications.


• Professional verbal and written communication skills.


• Good keyboarding skills.


• Good attention to detail.


• Good problem solving skills.


• Excellent customer service skills.


• Ability to work on multiple items at one time and meet deadlines.

Experience 

• 1 year of retail pharmacy and/or customer contact work experience is preferred.

Mental and Physical Requirements               

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

KEPRO offers challenging careers, excellent benefits and opportunities for advancement.  For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at www.KEPRO.com for more information on the KEPRO Family of Companies.   

EOE AA M/F/Vet/Disability

KEPRO is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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