Job Description:

We are looking for Deskside Support / EUC for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

• Rotational Shifts


• Candidate should be open to work on 24/7

Required Skills:

Good knowledge on Windows 7 and Windows 10 OS troubleshooting  

Installation of CISCO IP phones  

Knowledge on configuring and installing Zero Client/Dell Wyse client/Thin clients  

Imaging of windows 7 and Windows 10 Laptops  

Should have full Knowledge on SCCM 2012 Administration

Documenting / writing notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions  

IT equipment receivables support and updating Peoplesoft  

Virtual Desktop support (VM ware, VSphere)  

Remote desktop to the end user  

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Workplace Service-Service Desk	PL1	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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