Supports planning and execution of large-scale operational initiatives and technology implementations.
Performs in an agile environment actively engaged in and lead scrum cadence activities, to include ceremonies, story grooming, PI Planning, testing activities, and building training materials and other additional support activities for various projects.
Harvest as-is business performance according to approved methodology and perform process analysis of as-is and formulation of to-be business processes.
Standardize and optimize current processes to enable them for process automation, digital initiatives, system deployments, new products etc.
Connect process efforts to other key initiatives (Digital, Claims Technology, etc.) to ensure broader strategic alignment.
Position will provide end-to-end project support to key strategic priorities in Digital and Intelligent Process Automation that are in-flight or being considered as follows:
FNOL
Automated Assignments
Straight Though Processing
Claims Communications
End to End Case Management
Document Ingestion
Financial Transactions
Any others that support the broader claims vision and strategy.
Qualifications:
At least 3-4 years of previous P&C claims experience.
Previous experience participating or supporting Digital and Automation capabilities.
Experience with executing technology projects in a Business Analyst capacity in an Agile environment and utilizing AGILE concepts and cadence, including PI Planning, user story creation and Acceptance Criteria writing.
Experience with executing testing activities such as test plans and test scripts.
Change and process-oriented individuals with experience in using proven process re-engineering methodologies.
Ability to work independently on assignment of moderate to high complexity.
A creative thinker who is flexible and adaptable in nature and can successfully support multiple complex projects
Demonstrated ability successfully work through ambiguity.
Proficiency in Microsoft Office; strong Excel and PowerPoint skills.
Strong consultative skills; able to work with claims leaders to deliver operational and technology projects
Engage with team & key stakeholders; plan and conduct “showcase” demonstrations to discipline leaders and other North American Claims Executives as required.
Manage and influence resources outside one’s span of control; a builder of relationships, yet appropriately assertive in accomplishing the task at hand.
