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Location: Anywhere in the United States
What you will do
Under minimal supervision, provides service product management support to enable effective deployment and adoption of new service product offerings and initiatives. In this position, strong analytical skills, solid writing skills, and the ability to coordinate with multiple stakeholders are needed to execute key program deliverables, support stakeholder efforts, and provide support for deployment and updates of critical service growth programs and initiatives.
We are looking for a talented individual who is interested in learning various areas of the business through product management. You will build your career by providing support that will enable effective deployment and adoption of new service product offerings and initiatives.
In this role, not only will you be able to leverage your talents in utilizing your attention to detail, analytical skills, and creative thinking to support growth programs, but you will also gain mentorship and development opportunities while working alongside multiple stakeholders.
How you will do it
Support product management activities, including developing performance management review briefings, monthly reports, and tracking performance metrics.
Support program reporting to field and executive stakeholders; work includes program status tracking, performance metrics reporting.
Support new service offering and initiative deployments and updates, including developing and maintaining sites for each offering/initiative, coordinating the development of launch and training materials with internal communications, training, and key stakeholders, managing the creation, review and distribution of external marketing materials, and creating internal promotional messages to be included in regular service and business update communications.
Creates standard processes and mechanisms for product and initiative deployments, identifies best practices and drives use across the offering and initiative deployments.
Works with the business operating system (BOS) team to identify BOS tools, standards, and practices that can be used to drive engagement and adoption of new service offerings and initiative.
Manage the review, maintenance and updates of the planned service product items, packages and tier associations within our service delivery platform (NxGen).
Support product and program managers as needed with project management activities, including creating project plans and tracking progress against those plans.
Serve as a key analytical resource for the service product and program management team.
Conduct relevant research, distill data, and create reports.
Analyze relevant data and information, and institute and support business solutions.
What we look for
Required
Bachelors Degree in Business Administration, Accounting, Finance, Marketing, or other related field; or equivalent work experience
1-2 years of work experience in marketing, product, or program management, or other related field preferred
Project Management Professional (PMP) and/or Six Sigma certification preferred
Proficiency in using the MS Office Suite (Word, Excel, PowerPoint, and Project) and Microsoft SharePoint
Experience with PowerBI, Salesforce.com, Siebel/Oracle, Hyperion, and other business management systems preferred
Excellent organization and project management skills)
Excellent written and verbal communication skills
Excellent analytical skills
Ability to work collaboratively
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
