CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth are directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
Are you a well-organized and constructive thinker with a passion for technology? As our POS Coordinator, Intern, you will be an important member of Customer Support team, helping us to effectively stay on target to bring our customers top-notch service. This is an ideal career opportunity within the Customer Support organization for an intern to assess their fit/interest to pursue a potential full-time Technical Support Generalist position.
What You’ll Be Doing
Assist the Customer Support department with its administrative tasks, i.e., timely follow-ups on support tickets and organize vendor-technician-customer conference calls.
Communicate updates to customers and collaborate with colleagues to meet customer expectations.
Update and maintain the CBORD and Vendor ticketing systems up to date with the most recent information and troubleshooting steps.
Perform level one troubleshooting to facilitate case closure on more simple cases as experience is gained.
What You’ll Bring to the Table
Actively enrolled in an Associate's or Bachelor's degree program in a Technical Support, Information Technology, Network/System Administration or Computer Science program, or related is desired
Some (less than 18 months) experience in product or application support preferred, but not required
Solid communication skills with the ability to work effectively in a team environment
Ability to demonstrate ownership and initiative, learn and adapt quickly, and be highly productive
Ability to create multiple “what-if” scenarios, putting yourself in the customer’s shoes and applying all the scenarios in the workflow of the application
Analytical and problem-solving skills with the ability to manage and prioritize multiple projects under general supervision
Awareness of business issues as they impact overall project plans
Promote and maintain a high quality, professional, service-oriented company culture among staff and customers
Participate in establishing and achieving individual/team goals which are aligned to the company business plan
Remain focused and flexible when working towards the company goals, adjusting quickly if priorities change
Enthusiasm and interest for working in a team environment supporting internal and external customers
Team player, comfortable working with a diverse team and customer base
Determination to complete goals and tasks with accuracy and by deadline
Inspired to develop, grow, and take on additional responsibilities, with excitement about the opportunity to learn and help others
Who You’ll Work With
End users (Customers and individuals representing customers)
Third party vendors
Customer Support teams and leadership
Other colleagues within the company
Why be a part of the DREAMteam
DREAMteam (how we refer to all of us) You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.
DREAMperks: Stay Healthy
Eligible team members have access to a robust health insurance plan on their first day of employment.
To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year
Access to an Employee Assistance Program
Enjoy Time-Off
Eligible team members are granted with the following paid time off annually:
Vacation: 15 vacation days; pro-rated during the first year
Holidays: 10 paid holidays each year
Sick Time: 5 sick days; pro-rated during the first year
Personal days: 3 personal days; pro-rated during the first year
Plan for the Future
Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
Access to FSA Plans & Commuter Benefit Plans
401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay.
Access to the Roper Employee Stock Purchase Plan
Paid Parental Leave Program
Make an Impact
DREAMcares (The Company’s outreach initiative to support our extended community)
Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization
This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.
