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Sr. Project/Program Lead Manager at Experian

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Costa Mesa, California





Job Description:

About us, but we'll be brief

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For . In addition, for the last five years we've been name in the top 100 "World's Most Innovative Companies" by Forbes Magazine.

What you'll be doing

We are looking for a savvy Senior Project Lead Manager who will manage a small team and also the development and execution of major complex direct-to-consumer financial services projects and programs, including the entire idea lifecycle, roadmapping, scope management, scheduling and team coordination, risk management, project quality and, most importantly, delivery satisfaction. You and your team will ensure our projects are completed efficiently and on-time while meeting the expectations of our primary stakeholders. Must have demonstrated experience leading project managers and medium to large enterprise-level general audience direct-to-consumer projects.

You are a driver, a leader, a self-starter, self-motivated, self-directed and self-sufficient and, at the same time, you're strongly team-oriented and collaborative. You are comfortable in an Agile environment (Scrum and Kanban) and working with diverse teams, executives and outside vendors. You are an advocate for the development of your team. You have exceptional communication skills, both oral and written, and can cater your communication style and form across all levels of business and technology to ensure stakeholders are informed and satisfied. You thrive in a fast-paced, high-energy environment and are able to change hats as needed to suit the situation of the moment. You are transparent and open with your team, your colleagues and your leaders around successes, challenges and areas of opportunity. You remain calm under pressure, and inspire and motivate your team to do the same. You're a natural problem solver - you gather the facts before making an informed decision, but you're able to solution quickly if the circumstance requires. You conduct yourself confidently and respectfully with colleagues at all levels, and you value building strong relationships across the organization.

Responsibilities include:


  • Actively manage your team of project managers including professional development, goal setting and career advancement
  • Own the measurable success of project development as a project manager
  • Actively participate in agile project planning to create timelines and milestones across multiple teams (internal and external)
  • Focus on one or two primary domains with your team and own success within them
  • Actively maintain and manage programs for a subset of the master portfolio
  • Contribute to a culture of process improvement and eliminating waste
  • Agile coaching of business and development teams in maximizing value
  • Document, coordinate and manage cross-team dependencies to keep projects on track
  • Provide thorough status updates on project accomplishments in real-time to key stakeholders with confidence and clarity, verbally and in writing
  • Facilitate project conversations between project team members as needed
  • Escalate risks, roadblocks or issues to project manager(if not you) in a timely fashion
  • Work with team members to resolve personal conflicts quickly before they escalate and affect team dynamic and productivity
  • Manage and work with 3rd party vendors or partners to drive cross-business unit project dependencies
  • Participate in scrum ceremonies, including (but not limited to) daily stand-up, grooming, planning, retrospective, scrum-of-scrums

What your background looks like


  • Bachelor's degree and 6 + years professional experience in a people-leading software project management or related role is required
  • Experience leading medium to large enterprise-level direct-to-consumer projects, preferably consumer-focused financial services
  • Experience (3-5 years+) managing a small team (2-5) of project managers in a fast-paced agile environment
  • Experience managing teams that are partially remote is desired
  • Experience in idea lifecycle management
  • Strong and demonstrated experience using the fundamentals of Agile development including measurable process improvement
  • Demonstrated experience leading complex, technical projects
  • Ability to interact professionally and confidently with colleagues at all levels, including senior and executive management with clear and confident communication and presentation skills
  • Ability to work effectively both independently and as part of a team
  • Experience using Atlassian application suite (Confluence, JIRA) desired, not required

EOE including Disability/Veteran





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