JOB DESCRIPTION As a Home Delivery Scheduling Associate, you will be responsible for supporting our customers on a daily basis in setting delivery appointments, working with internal and external partners and so much more! The expectation is that a Home Delivery Scheduling Associate is providing our customers with an elevated experience through over the phone communications and emails.
At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
High energy, ability to energize others
Smart, creative and has a point of view
Represent the RH brand in a quality manner at all times
Provide real-time solutions to our clients
Think creatively to exceed all customer expectations
Develop a deep understanding of our processes and products so that products and solutions are recommended or suggested in real time
Ensure an unmatched, world-class customer experience during each step of the scheduling process
Leverage strong communication skills to effectively communicate with every customer and collaborate with internal and external partners
Support phones lines in a high contact environment
Maintain productivity requirements as set by Leadership
OUR REQUIREMENTS
Customer service experience is preferred
Be a self-starter, proactive, organized, and detail oriented
Be resilient in the face of adversity and ability to excel under pressure
Must be able to effectively communicate; strong listening, verbal, and written skills
Ability to learn and adapt within the organization in a positive manner
Proficient computer skills in Microsoft Office and Google applications
Able to work evenings and weekends as required
ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.