This job listing has expired and the position may no longer be open for hire.

Home Delivery Scheduling Associate at Restoration Hardware

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Tracy, California





Job Description:

JOB DESCRIPTION
As a Home Delivery Scheduling Associate, you will be responsible for supporting our customers on a daily basis in setting delivery appointments, working with internal and external partners and so much more! The expectation is that a Home Delivery Scheduling Associate is providing our customers with an elevated experience through over the phone communications and emails.

At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

YOUR RESPONSIBILITIES


  • Live Our Vision, Values and Beliefs every day
  • High energy, ability to energize others
  • Smart, creative and has a point of view
  • Represent the RH brand in a quality manner at all times
  • Provide real-time solutions to our clients
  • Think creatively to exceed all customer expectations
  • Develop a deep understanding of our processes and products so that products and solutions are recommended or suggested in real time
  • Ensure an unmatched, world-class customer experience during each step of the scheduling process
  • Leverage strong communication skills to effectively communicate with every customer and collaborate with internal and external partners
  • Support phones lines in a high contact environment
  • Maintain productivity requirements as set by Leadership

OUR REQUIREMENTS


  • Customer service experience is preferred
  • Be a self-starter, proactive, organized, and detail oriented
  • Be resilient in the face of adversity and ability to excel under pressure
  • Must be able to effectively communicate; strong listening, verbal, and written skills
  • Ability to learn and adapt within the organization in a positive manner
  • Proficient computer skills in Microsoft Office and Google applications
  • Able to work evenings and weekends as required
ABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.





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