Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.
This position will be responsible to :
Manage documentation aspects of exporting cargo on the Specialty desk, including, rating, tracking & tracing, and customer service to ensure that our customers receive the highest level of service.
Coordinate with the SSC team, handling production, rating & release, to ensure bills are processed within established SLAs and according to the exceptions notated for the customer.
Expedite all customer issues with a sense of urgency to resolve quickly and reduce possible service failures. Ensure communication is clear and detailed to limit delays or misunderstanding among parties.
Liaison with Home Office, other CMA CGM agencies worldwide, as well as internal departments, to proactively ensure smooth transport of goods to final destination in a cost effective and timely manner.
Create and maintain a strong rapport with accounts by personalizing each call or email to promote a Tier 1 level of customer service
Maintain accurate logs or reports for interdepartmental & management review of potential service failures.
Miscellaneous related duties or projects as assigned.
Skill Sets / Education & Experience Requirements:
High School Diploma required.
Minimum of 2 years customer service experience required
Exceptional customer service skills
Strong Interpersonal & communication skills (written & verbal)
Ability to multitask and handle a fast paced working environment.
Strong organization & time management abilities
High level of analytical and problem solving abilities
Must be proficient in basic Microsoft Office applications (Excel, Outlook, Word).
Possess a mindset that clearly recognizes the importance & sensitivity of our customers.
Must be avaible to work 8:30am - 5:30pm, Monday thru Friday.
Skill Sets / Education & Experience Preferred:
Associates Degree preferred.
Preference for Internal Candidates to have working knowledge with LARA, MIRA, DIVA, Rate Base, & Service Contracts.
Working knowledge of International Shipping preferred
Export Booking or Documentation experience preferred
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Come along on CMA CGM's adventure
CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.
