HomeTrust Bank is GROWING!

We have employees throughout North Carolina, South Carolina, Tennessee, and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.7 billion in assets as of June 30, 2020 and is the 2nd largest community bank headquartered in North Carolina.  Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Role Summary

This Deposit Operations Associate II will perform a variety of duties related to Deposit Operations, providing a wide range of support to Deposit Operations Management to include reviewing, processing, and updating daily work.  This position will provide guidance to branches and internal departments with routine to moderately complex inquiries, and performs duties independently with minimal managerial oversight.  The incumbent will process and review daily ACH activity and return deposited items, as well as exception item processing, Non-Sufficient Funds (NSF), and unresolved items including balancing and interaction with branch staff. 

Key Responsibilities / Essential Functions

• Processes and reviews daily ACH activity and return deposited items, as well as exception item processing, Non-Sufficient Funds (NSF), and unresolved items including balancing and interaction with branch staff. 


• Performs document administration and management tasks to file, safe keep, image, and audit documents. 


• Prepares appropriate customer correspondence and notices.


• Takes ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction.


• Assists with reviewing, processing, and performing daily operational duties including workflows.


• Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries.

• Cross-trains to perform other functions and duties assigned in Deposit Operations.


• Provides on-going support to Treasury Management Officers and Commercial Bankers as it relates to deposit products and related fees.

Your Experience

• High school diploma or equivalent required.


• Bachelor’s degree in relevant field preferred.


• 3+ years’ experience in a financial institution required, preferably in a problem-solving customer service-based role or card services area.


• Basic knowledge of accounting, balancing principals, and bank operations.


• Demonstrated technology skills, including intermediate proficiency with Microsoft Office Suite.


• Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss. 

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• While performing the duties of this job, the employee is regularly required to talk or hear.


• Physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank is an equal opportunity employer.  We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information, or veteran status.

See Job Description.