Job Title: Service Transformation Consultant

Cognizant Technology Solutions is currently seeking a highly skilled Service Transformation Consultant to join our team at ServiceNow business unit.

We continuously seek extraordinary associates when recruiting new employees. We pride ourselves on having extensive experience working with clients in all major markets. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow.

Qualifications:

• 7+ years of related consulting or industry relevant experience and strong analytical and problem solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data


• Bachelor's degree from an accredited college/university with exceptional undergraduate performance from a top tier undergraduate institution within a field of study in Business, Technology, Computer Sciences or related fields


• Knowledge of IT Service Management framework across Service Strategy, Design, Transition, Operations, and CSI and experience operating within or driving the foundation or implementation of one or more phases of the ITSM framework in your current or a previous role


• Exceptional oral and written capabilities with demonstrated experience developing well structured, logical, and audience relevant communications; must have strong MS PowerPoint and MS Excel skills


• Demonstrated project management and agile methodology skills and experience working directly with customers and clients and experience working with and overseeing large project teams 


• Willingness to travel up to one hundred percent


• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Responsibilities:

• Support clients in assessing their current IT Service Management environment and creating future state roadmaps to help them achieve their business objectives in a practical manner 


• Lead large IT Service Management transformation projects including project management, ITIL process design


• Leverage knowledge and experience to deliver end-to-end solutions on ITSM Platforms which includes, organizing and prioritizing development efforts, interfacing with vendors and management, and coordinating effort with both internal and client technical teams


• Manage and facilitate development of client deliverables, executive summary read-outs, and detail fact based analyses


• Assist with overall client engagement activities, proposal development, and practice go-to-market offerings 

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you.

SO Job Description

Summary of Position The Manager is an essential team member focused on helping our customers take modernization to a whole new level This role is a dynamic outcomesbased leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units function The Manager is responsible for driving the completion of Project Management deliverables and serves as the point of escalation for all project related issues Also supports the Senior Managers and sales teams to further expand client relationships and addressing a clients most pressing business issues by delivering a combination of strategy process people and technology related services The Manager is responsible for farming active customers through capabilities roadmaps and higher level business conversations Duties Responsibilities Manages customer expectations through proactive relationship management Serves as the Project Lead on customer engagements and drives the completion of all Project Management deliverables Serves as point of review and approval of client deliverables Defines customers desired business outcomes and manages alignment to those outcomes Leads oversight of customer deliverables including customer approach documents and proposals Responsible for building relationships with Client Senior Leadership to enable new sales opportunities Responsible for ensuring successful delivery outcomes which drives high customer satisfaction and allows Ness to expand our footprint within every account Supports business development efforts to expand our footprint within existing customers and winning work at new customers Responsible for managing and invoicing customer engagement financials when a Project Management resource is not available Drives the preparation of workshop materials and coleads workshop discussions Works with the customer Consultant and Solution Architect to create user stories with businesslevel requirements Works with the Project Coordinator in the creation and delivery of Project Change Requests As necessary serves as the Ness Scrum Master Knowledge Skills Background in implementing Service Delivery solutions can offer customers realworld examples and provide best practice solution options Familiarity with mature project management concepts Knowledge or familiarity with cloudbased technology management solutions eg ServiceNow Jira Workday Oracle Cloud etc Strong analytical and facilitation skills Excellent business writing and communication skills

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Technical Skills

* Proficiency Legends