Job Description:

We are looking for ServiceNow ITOM Technical Lead for an
immediate need. This is a client-facing role & the candidate will have
regular interactions with various client managers.

"Remote candidates in United Sates will be accepted for this position during Covid"

Role & Responsibilities:

 

Experience : 8+ years (SA / M Level);– 2.5 to 3
years of ServiceNow relevant experience 

 

Job Description :  

Lead
ServiceNow Discovery and Service Mapping project 

Strong
hands-on experience in optimizing discovery, tailoring patterns and
development. 

Strong
hands-on experience across multiple ServiceNow Discovery and Service Mapping
projects involving a variety of enterprise and open source application server,
database, network and operating systems. 

Validating
discovery results and troubleshooting as required 

Advise
customers on ServiceNow ITOM best practices 

Assist with
CMDB Processes and Best Practices 

Guide
customer configuration/implementations of the ServiceNow ITOM Platform 

Provide
documentation and updates to NYCHHC ServiceNow Technical Manager. 

Working with
all other aspects of the CMDB 

Assist with
working tickets in Teams queue 

 

Technical Expertise :  

Knowledge of
Operating Systems – Linux/UNIX/Windows/VMware 

Effective
troubleshooting skills across datacenter infrastructure components – Network,
F5, Operating Systems, SAN, Virtualization 

Ability to
think analytically about problems and derive conclusions through research 

Familiarity
with systems monitoring, log investigation, and application awareness 

Familiarity
with user administration, Active Directory, LDAP, etc. and the ability to
troubleshoot areas of user access 

Excellent
communication skills to provide timely updates on any and all issues, projects,
and troubleshooting 

Familiarity
with datacenter hardware – servers, network appliances, backup hardware, etc

 

***Cognizant is recognized as a
Military Friendly Employer and is a coalition member of the Veteran Jobs
Mission. Our Cognizant Veterans Network assists Veterans in building and
growing a career at Cognizant that allows them to leverage the leadership,
loyalty, integrity, and commitment to excellence instilled in them through
participation in military service.

 

**Applicants are required to be
eligible to lawfully work in the U.S. immediately; employer will not sponsor
applicants for U.S. work authorization (such as an H-1B visa) for this
opportunity.

Job Description :  

Lead ServiceNow Discovery and Service Mapping project 

Strong hands-on experience in optimizing discovery, tailoring patterns and development. 

Strong hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open source application server, database, network and operating systems. 

Validating discovery results and troubleshooting as required 

Advise customers on ServiceNow ITOM best practices 

Assist with CMDB Processes and Best Practices 

Guide customer configuration/implementations of the ServiceNow ITOM Platform 

Provide documentation and updates to NYCHHC ServiceNow Technical Manager. 

Working with all other aspects of the CMDB 

Assist with working tickets in Teams queue 

 

Technical Expertise :  

Knowledge of Operating Systems – Linux/UNIX/Windows/VMware 

Effective troubleshooting skills across datacenter infrastructure components – Network, F5, Operating Systems, SAN, Virtualization 

Ability to think analytically about problems and derive conclusions through research 

Familiarity with systems monitoring, log investigation, and application awareness 

Familiarity with user administration, Active Directory, LDAP, etc. and the ability to troubleshoot areas of user access 

Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting 

Familiarity with datacenter hardware – servers, network appliances, backup hardware, etc

Apply Now