To support State Street’s 24/7 Security Administration Services Help Desk. Provide internal Help Desk support for our global employee and client base.

Role and Responsibility:

• Field incoming calls from global employees and clients regarding application ID access and password support.


• Document and report on status of pending inquiries regarding system access issues.


• Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.


• Handles approximately 80 to 120 calls per day maintaining average handle times between 3 and 5 minutes.


• The ability to maintain confidential information with sensitivity and professionalism is critical.


• The ability to self-manage by using internal helpdesk SOP knowledge base.


• The ability to adapt to updates in procedures and processes.