Conducting quality control reviews of certification requirements to ensure software integration meets all product and service standards for feature set, connectivity, industry, and regulation standards. Thoroughly analyzes data transmitted to the certification host
Ensure the interactive process of results/fixes with the client were resolved. This may include reviewing technical specification documents and/or conference calls with various stakeholders depending on the circumstances.
Independently audit successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.
Assessing consistent adherence to Policy & Procedures and tracking non-conformance
Proactively identifying potential gaps and implementing controls in place to avoid future occurrences and improve Merchant experience
Act as technical quality control resource proficient in the knowledge of Merchant Services products and services, such as provide expertise knowledge of connectivity options, protocols, formats, and product functionality for Technical Implementations
Partnering with management and Sr. leadership to provide data/details as they relate to necessary coaching and/or corrective action discussions
Conduct Quality Control review of Technical Certification for merchant, verify task items using firm approved application to track, and provide feedback to Implementation Analyst where needed
Manage and maintain Quality Reporting (internal and external), tracking trending and reporting on opportunities or defects observed accuracy rates and following required benchmarks to Senior Management and Control Officer. Ensuring that Specialist errors are remediated/corrected, if necessary
Actively participating in the review and implementation of metrics used to drive continual process improvement and business effectiveness
Partnering with management and training to improve understanding, compliance, and execution of policies and procedures
Interfacing with Managers and Sr. Leadership, Specialists, and Business Partners
Maintaining an evergreen process which monitors changes to applicable procedures, legal obligations and regulatory requirements and adjust quality reviews accordingly.
Obtaining input from the Quality Center of Excellence when developing new Quality Control testing or programs to ensure efficient and effective testing is produced
Partnering with Control Management Organization Quality Assurance to share changes within the environment to ensure programs are aligned when appropriate.
Job Behaviors:
• Often exceeds defined job expectations and meets annual objectives
• Consistently demonstrates and advances knowledge to learn new testing functions, Chase products, and core processing platforms.
• Capable and willing to receive case assignments on multiple processing platforms and EMV.
• Solutions orientated thinker who consistently anticipates problems and identifies risks to the firm or clients
• Works without supervision and effectively prioritizes work. Demonstrates proactivity through self-assignment of cases, creation of needed documentation, and client follow-up
• Discernable experience at structuring and delivering mid to large-scale client implementation projects
• Leads advanced consultation discussions with clients and capable of explaining and recommending complex merchant product and solutions
Qualifications:
Requires 5 years of work experience in a technical role within the credit card payment processing industry.
Requires 5 years of experience in a technical role, including but not limited to networking, technical support, quality assurance, sales engineering, or an analyst position.
Minimum 4 years Connectivity knowledge (i.e. MPLS, VPN, and Internet).
Minimum 4 years Protocol knowledge (i.e. TCP/IP, S-FTP, HTTPS).
Minimum 4 years knowledge of technical specifications - in depth understanding of how to read and interpret technical product specifications (transaction and file based specification experience required)
Minimum 5 years diagnosing highly complex issues in applications, data messages, network connectivity.
Prior certification or testing experience and quality control experience.
Experience in the Point of Sale (POS) industry; Proprietary Chase Stratus and Tandem operating systems/applications a strong plus.
Able to comprehend complex client requirements and see the big picture. Capable of identifying risk and understand the processes to minimize risk.
Ability to multi task, carry heavy work load, and effectively prioritize.
Must have a professional demeanor and polished communication skills to effectively deal with customers and escalations
Requires exceptional knowledge and skills with a focus on processes and procedures
Strong analytical skills with an exceptional ability to solve problems or propose resolutions.
Highly motivated with the drive to learn new skills
Team player with the willingness to collaborate with other technical and non-technical partners
Bachelor's degree in Computer Science or related field is preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
