Job Description:
The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.
Job Title
Regional Product Support Manager
Job Description
The Product Support Manager is responsible for the support and coordination of the product line. This position will plan and perform customer implementations, internal startups, process improvement initiatives, on-going support, training, and other product-line related tasks. Working in a matrix environment, the incumbent collaborates with the Operations Teams to ensure Product Line support and objectives are met. The incumbent will provide expertise and guidance in product-related processes and procedures for operations activities at all levels to ensure the effective and efficient execution of production processes.
Key Responsibilities:
Provide expertise and guidance in operations product-related processes and procedures
Conduct internal Brink's training and collaborate with the customer on training materials/tools for ATM servicing
Support business objectives related to product line Quality initiatives
Ensure that operational policies, procedures, workflows, and reporting formats for a product line are established and maintained
Manage expectations of customer and field operations in cooperation with
Sales
Create/improve operations key indicators (KPI) and quality assurance measures by monitoring and reporting performance at established intervals
Achieve results by communicating and working across functions and team s
Serve as a product consultant and point of escalation for Product Line support issues
Share knowledge and best practices with the team, customers, and other groups, including documentation and training
Create and support the development of timely corrective actions to product line issues in operations
Analyze key indicators and quality data to identify opportunities to improve overall operations performance
Improve processes directed toward reducing costs, improving cycle time, increasing sales/gross profit, and enhancing customer satisfaction
Manage projects
Travel 60% - 70%
Perform other duties as assigned or necessary
Minimum Qualifications:
3 to 5 years of experience in servicing ATMs.
Minimum of 3 years of project management experience in an operations environment
Minimum of 2 years of experience with MS-Office tools: Word, Excel,
PowerPoint and Project
Travel of 60% - 70%
Preferred Qualifications:
Awareness of Process Improvement Techniques, including Six-Sigma and Lean
Outstanding detail-orientation and organizational skills
Able to work independently
Outstanding record of achievement including maintenance of standards and integrity
Experience in vault operations
Understanding of armored car business
Ability to make strong contributions as an individual and team player
Demonstrated ability to effectively manage competing priorities and duties in a deadline-driven environment
Proven leadership abilities preferably in an operations/product support or customer support environment
BA or BS degree in business, marketing, engineering, or related field
Professional Skills:
Strong consultative, analytical, and problem-solving skills
Proven planning and decision-making skills
Excellent interpersonal/communication and presentation skills
About Brink's Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.
What's Next? Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.
Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
