Job Description:

Business System Manager, Sales

The Business Systems Manager provides technical and analytical expertise in identifying, evaluating, developing system capabilities to enable, enhance and optimize sales processes and programs. The goal is to improve productivity, efficiency, ROI and user experience for the commercial sales and channel partner business

The manager will collaborate with multiple functions (i.e. Global Information Systems, regional Commercial Operations, Global Sales Operations, Global Channel Operations, Commercial Change Management, Global Training, and etc.) and across the globe to lead review, planning and implementation activities to deliver new system capabilities. The manager leads the day-to-day operation of the sales enhancement workstream. They may also participate or lead new capability projects. They serve as the subject matter expert for system and tools for the commercial sales organization.

The position requires strong technical skills, business acumen as well as a high degree of collaboration and project management skills.

Responsibilities:
 

• Develops execution plan to implement the operating model for the sales enhancement workstream and other new capability projects


• Leads core activities of the sales enhancement workstream to ensure optimum outcomes


• Leads cross functional activities including discovery sessions to identify gaps and opportunities for the existing systems/tools


• Using prioritization methodology, drives cross functional meetings to prioritize new features and functionalities


• Works with process owners and other stakeholders to develop roadmap and enhancement themes


• Gathers business requirements from process owners and regional teams and translates them into technical requirements and stories as needed


• Owns sprint planning with the global information systems team


• Manages UAT planning, execution and reporting


• Facilitates change management activities including impact assessments, release communications and training materials; writes release notes and training documents as needed


• Measures the benefits and effectiveness of newly implemented features/functions, draws lessons and takes corrective actions as needed


• Creates agenda materials in support of workstream's functional steering committee meetings


• Develops and maintains business requirements, process documents and training materials as needed


• Proactively assesses existing processes, makes improvements or institutes new processes as needed


• Provides key interface and support to the training team


• Provides domain consultation to team members and users; serves as the global subject matter expert


• Participates in new projects as needed; takes proactive actions to learn newly implemented systems/tools outside the enhancement workstream


• Keeps abreast of new technologies and applications


• Supplies information for ad-hoc requests from management, internal and external auditors and examiners; assists management with special projects


• Documents system problems, issues, resolutions and escalates as needed

All above listed tasks and responsibilities are deemed as essential functions to this position. However, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Requirements/Skills
 

• Experience working in an agile/iterative software development environment with related common methods (e.g. scrum).


• Expert knowledge of salesforce Sales Cloud


• Experience in or knowledge of the core functions of sales operations or channel operations including pipeline management, quoting, account/territory planning, sales contracts


• Experience in managing the launch of enterprise-wide systems and tools preferrable CRM


• Experience in leading cross functional teams


• Experience in developing business requirements, writing user stories and acceptance criteria


• Experience in user test planning and testing


• Strong interpersonal skills; ability to collaborate and communicate across different levels of the organization

Education
 

• Minimum B.S. or B.A. degree


• Minimum 5 years of relevant business experience

3+ years of Salesforce Sales Cloud

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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