Schneider Electric has an opportunity for a Quality & Customer Satisfaction Manager in our Foxboro, MA location.

The Quality Manager is a key member of the staff and will be responsible for managing the Customer Satisfaction & Quality function within the plant.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 13 5 ,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment .

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Great people make Schneider Electric a great company.

The Quality Manager must be an excellent influencer, communicator and coordinator at all levels within the organization. Be collaborative, proactive, exhibit strong leadership qualities and be able to adapt to a dynamic and fast changing environment.

What do you get to do in this position?

• The Quality Excellence of the Offers delivered to customers
• Implement the Schneider Electric quality policy, define CS&Q roles, targets and objectives within the entity
• Drive Quality Excellence in Supply Chain (from Suppliers to Customers)
• Advocate to lead and implement the Global directives and policies
• Manage the Quality Management System of the entity
• Lead CS&Q related processes: Issue to Prevention, Process Robustness, and Corporate Quality Strategies (Phoenix 4.0)
• Management of customer containment actions (Business Risk Escalation, Offer Safety Alerts, etc.)
• Utilize Lean Manufacturing, Kaizen, 8D and Six Sigma skills to address complex process opportunities with simple solutions
• Lead internal auditing and interface with external auditors
• Ensure compliance with the integrated management system standards, including ISO9001, ISO14001, and ISO45001 and ISO50001
• Develop and maintain excellent working relationship
• Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
• Identify & capitalize on best practices in quality
• Ensure the right level of competency for the CS&Q teams
• Be responsible for people management: goal setting, performance management, competency development, recognition, engagement, well-being
• Interface with customers to build relationships and address quality issues

We know skills and competencies show up in many different ways and can be based on your life experience. If you do no t necessarily meet all the requirements that are listed, we still encourage you to apply for the position .

This job might be for you if:

• Bachelor's in Engineering, Management or equivalent related work experience
• Minimum of 5-7 years of relevant work experience
• Prior experience driving Quality and continuous improvement
• Ability to drive process and culture change in a mature organization is highly desired.

• Leadership: Driving results through influence and collaboration
• Excellent verbal, written, and interpersonal skills
• Excellent Project Management Skills
• Excellence in Customer Satisfaction
• Strong organizational skills including but not limited to the ability to handle multiple demands and assignments in parallel, the ability to prioritize tasks effectively and efficiently
• Strong financial acumen and quantitative analytical skills
• Demonstrate significant potential for future advancement to higher levels of leadership
• 8D Expert and PFMEA Expert Strongly Desired
• 6Sigma Green Belt or Black Belt Preferred
• Significant knowledge of business software related to manufacturing and capacity planning such as SAP, ACCESS/SQL databases, Tableau and Excel
• Demonstrate ability to perform root cause analysis and develop action plans to strategically eliminate barriers
• Ability to identify waste and drive it out of complex processes

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.