Accountable for overall performance and end-to-end development of property strategies, line of business alignment, and oversight during program management of complex and multi-discipline GRE projects. The Program Manager serves as the single point of contact for the LOB and other JPMC stakeholders on all project related activity. The role is responsible for ensuring all projects (large and small, planned or unplanned) stay on time, on budget, and ensure the right stakeholders are engaged throughout the process. This position reports to the Regional Real Estate Manager and works/coordinates with the Associate Program Manager(s) for successful project execution.
Primary Functional Roles & Responsibilities:
Direct report to the Regional Real Estate Manager within the sub-region
Accountable for shepherding projects through the end-to-end lifecycle, from planning, through execution, monitoring and closing
Manage resources, procedures and protocols, budgets and schedules to achieve intended business objectives for real estate projects
Continuously review the scope, schedule, cost, safety, and quality of assigned projects
Accountable for development of project charters TFAs and CERPs leveraging functional teams for required content
Act as the single point of contact to LOB and other JPMC stakeholders for all project-related concerns and communications
Coordinate project activity and communications with GRE and project stakeholders
Interact closely with LOB CFOs and other LOB liaisons to understand/develop project expectations and business requirements (space demand)
Conduct portfolio analysis to help address or accommodate a project requests and business needs
Ensure occupancy / vacancy levels are well understood and actively reported and managed
As required, engage and inform GRE functional teams to identify and manage project scope, timeline and milestones, and costs. Examples may include:
Client Management - coordinate LOB strategy and sub-regional implications and provide regular communication on sub-regional activity
Portfolio Management and Transactions - ensure the team has the project context to negotiate the best deal for the firm
Design and Construction - ensure communication with stakeholders is current and aligned to budget to streamline test-fits and efficiently fit-out the space
Property Management - ensure engagement is made early and operational considerations are met prior to deal execution
Tax and Incentives - inform the team of activity that may impact headcount adjustments
Lease Administration - inform the team if there may be an impact to the leased portfolio
GRE Data Infrastructure - inform the team, and update Tririga, for headcount and / or space allocation adjustments
Finance - ensure the team is aware of project estimates and budget-to-actual impact
Establish annual and periodic sub-region reporting needed to know and value-add information required to drive intelligent real estate strategy
Monitor and manage sub-region efforts to ensure projects stay on schedule, including but not limited to: 1)
TFA/CERP approvals 2) project milestones 3) cost center adjustments 4) Building360 floor plan updates
Develop/Assist in the coordination of all sub-region project data management, analysis, reporting, metrics, and presentation development
Prepare standard and ad-hoc management reports for senior management. Communicate the status of each project to include updates, rag ratings, budget and timeline details at regional governance meetings.
Drive process improvement, quality and controls
Anticipate and resolve issues
Where required, effectively manage a team of team members ensuring seamless communication, and high-quality projects via overall high team performance
Accountable for ensuring all project work with impacts on seat supply is fed into GRE's systems of record upon completion of project.
Skills & Qualifications:
7+ years of aligned industry experience
Excellent communication skills (verbal and written)
Ability to interact with wide array of internal customers
Ability to interact with senior management
Ability to creatively solve tactical issues
Ability to work against short timelines in a fast-paced environment
Knowledge of real estate, property metrics, and occupancy standards
Must have excellent organizational, strategic planning, and technical skills
Strong time management skills with ability to manage multiple projects and deliverables
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
