• Manage the day to day booking and funding of contracts, meeting required contractual SLA's with Chase Auto Clients

• Analyze trends/gaps related to Client SLA performance. Analyze performance feedback from various sources (OEM, Dealers, Sales and Surveys). Determine where service gaps exist and develop corresponding action plans.

• Monitor daily/monthly funding contract volume and production and ensure that there is appropriate staffing for all hours of operation.

• Maintain all required quality standards, meeting all compliance and regulatory requirements. Review all QA/QC results and take appropriate action where necessary.

• Communicate regularly with the Partnership Sales teams on funding performance results.

• Monitor daily/monthly retail volume and production and ensure that there is appropriate staffing for all hours of operation.

• Drive higher Dealer Satisfaction Scores on Funding from our Clients. Surveys results will be used to measure performance.

• Min 2+ years funding processing or related operational experience; strong knowledge of auto leasing & servicing preferred

• Proven interpersonal, team-orientated skills

• Experience in production, client services, project and risk management

• Ability to communicate with department managers to facilitate operational process change

• Highly organized and ability to thrive in fast-paced, deadline driven environment

• High degree of flexibility and tolerance for change

• Broad knowledge of the JPMorgan Chase organization preferred

• College DegreeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans