Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Our Mission is to empower small businesses through frictionless access to world-class software and financial services. Delivering merchant services through leading software platforms is key to achieving our mission.
We are looking for a Head of Relationship Management to lead the team that is in charge of managing ang growing relationships with our partners and clients. As a member of our leadership team, you will report to the Head of the US Strategic Partnerships Group. You will play a key role in defining our Relationship Management strategy, cultivating relationships with key executive stakeholders across strategic partners- while also executing upon expansion & deepening opportunities that drive meaningful revenue growth for the company.
Key Responsibilities
Develop and execute against a comprehensive North American partnerships strategy that delivers operational excellence through robust governance and internally aligned rules of engagement for client coverage. This role will require significant thought leadership and the proven ability to align stakeholders across a matrixed organization.
Manage the team of relationship management (RM) professionals to drive meaningful revenue opportunities across the existing customer base. Monitor productivity and assess skill level of RM and BD teams, coaching and managing performance to deliver a high-performing team.
Set KPIs to align with business objectives, and monitor portfolio performance-- tracking critical metrics and instituting oversight and engagement necessary to achieve portfolio growth.
Collaborate with internal partners to champion initiatives that enable portfolio performance, including but not limited to: finance, marketing, operations, controls, product, analytics and more.
Play active role in shaping and negotiating complex & strategic contract negotiations and renewals-- leveraging communication skills to achieve favorable outcomes in win-win negotiations
Create value for our clients by influencing product & solutions strategy.
Serve as senior escalation point of contact for clients, prospects, and internal departments.
Know business processes end-to-end, owning governance strategy and day to day execution
Qualifications:
8+ years of experience managing a team of top performing contributors in a Fintech or SaaS environment
Demonstrated track record of success in meeting and exceeding financial targets
Results driven thought leader with strong business acumen and ability to work well under pressure to deliver results; highly self-motivated
Demonstrated ability to communicate, present and influence credibly and effectively at all levels
Strong people manager, coach, and mentor, who can guide the team in developing consultative account management and sales skills
Demonstrated ability to build positive interpersonal relationships; strong relationship skills; high EQ; and a long term, team-oriented mindset
Proven experience in strong collaboration with marketing, finance, product, servicing/operations, and bank channel partners to develop winning strategies that enhance the customer value proposition and result in growth.
Significant experience in pipeline management and successful execution against significant revenue targets involving large and complex customers
A strong knowledge of payment processes and the financial services industry is highly desirable.
Knowledge of and experience working with POS software development and value-added resellers is highly desirable.
Excellent communication skills in both written and verbal contexts with honed ability to adapt to the audience-executive, technical, finance, etc.
Proven ability to develop strategic presentations, leveraging data and analytics.
Proficient at Windows based Office Suite to include Word, Excel and PowerPoint
Bachelor's degree, MBA preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
