• Bachelor’s Degree in Business, IT, Engineering, or other relevant field (Required)
• Advanced Degree in Business (Preferred).
Responsibility:
Problem and Scope Definition:
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• Work with engagement leadership and client to fully estimate scope and plan project accordingly.
• Translate engagement objectives into defined scope and executable tasks for team members.
• Lead team to form problem statement for project (engagement or component of engagement).
– Coach team members to identify root cause of issue(s).
– Lead team to construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so.
– Define project boundaries and reporting cadence.
– Identify key stakeholders and lead team to construct stakeholder analysis.
– Identify project risks and mitigation strategies.
Requirements Gathering:
:
• Leads team to gather requirements.
• Partner with client and team to identify key process stakeholders.
• Facilitate requirement gathering workshops:
– Provide guidance and direction regarding workshop outcomes.
– Create an environment that is inclusive of all points of view yet also gets to the heart of the matter quickly.
– Ensure the “big picture” and appropriate detail is captured for all requirements.
– Lead team to close open items captured and next steps for writing the requirements.
– Be accountable for requirements signoff with appropriate client leads.
Business Analysis:
:
• Analyze findings presented by team members and provide feedback re:
hypothesis, conclusions and solution structure
• Engage with internal team to solicit thoughts and challenge each other’s thinking.
• Develop and present summary recommendations, including relevant people/process/technology solutions and industryspecific comparisons.
Engagement Delivery:
:
• Create and manage project, including work plans and allocation of tasks.
• Support recruiting and managing the team required to deliver the engagement In the event of resource constraints, perform required effort to reduce client and project risks.
• Drive effective communication and teaming with Cognizant verticals / horizontals within the same engagement to ensure strong collaboration for a One Cognizant.
• Deliver consistent status updates to client regarding performance to objectives, engagement constraints and mitigation plan for risks/issues.
• Serve as “first line of defense” to ensure quality and timeliness of deliverables meet or exceed client expectations.
Engagement Governance:
:
• Manage engagement cost, associate performance, and value delivered against engagement objectives and client satisfaction via:
– Effective communication up/down that builds trust for open dialogue.
– Best use of resources, tools and processes.
• Manage project risk and develop mitigation plans.
• Manage team conflicts/constraints.
escalate to engagement leadership as needed.
Thought Leadership:
:
• Manage teams re:
research, development and authoring of consulting mindshare ie articles, whitepapers, and other collaterals via traditional and social media channels
Business Development:
:
• Support and lead team in the development of RFI/RFP responses and other business development opportunities.
Customer Relationship Management:
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• Build and maintain trusted working relationships with client counterpart(s).
• Be seen as a trusted resource who understands client objectives, manages project, and leads team to deliver superior results.
Practice Development:
:
• Identify and support areas to build practice capabilities and presence.
• Lead teams to package and cleanse engagement deliverables for practice reuse.
• Support service line development and case studies through the gathering of industry best practices and selfknowledge.
Revenue Management:
:
• Ensure personal utilization targets are achieved by working standard hours and actively seeking new opportunities well before current engagement ends (if possible).
• Support team members to achieve personal utilization targets, including support in “internal marketplace” as in advance of current project close.
Knowledge Management:
:
• Lead team to create case studies, white papers and PoVs to both the practice and Cognizant's knowledge management repository.
People Management:
:
• Manage project team on a day-to-day basis, including:
– Setting clear expectations for team/associate.
– Delivering continuous and constructive feedback.
– Helping each team member to improve performance.
• Support recruitment for campus hires M and below.
