To ensure that assigned housekeeping areas are kept clean and fully stocked 24 hours a day and to service assigned public areas and employee areas as needed while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance.
Job Description
Principal duties and responsibilities (Essential Functions) include:
Key Job Functions
Cleans and stocks linen room / supply closets to appropriate par level.
Take care of Room Attendants at all the time attending their needs.
Empties linens and garbage on an hourly basis or as needed.
Keeps corridors on guest room floors clean and well maintained, helping move tables and trays.
Cleans vending machine area.
Moves furniture and supply boxes as needed.
Completes guest requests.
Vacuums carpet on a daily basis.
Cleans walls, doors, baseboards and floors on a daily basis.
Cleans all furniture, lamps, picture frames and mirrors are clean on a daily basis.
Reports any burnt light bulbs in lighting fixtures as needed.
Cleans garbage receptacles on a daily basis.
Hands in any articles (lost and found) to a Supervisor or turn in to housekeeping office.
Deliver any guest request items (bedspread, iron and board, etc.).
Recycles at every opportunity (newspaper, glass bottles, etc.).
Performs any special duties as assigned by management.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills.
Appropriate professional appearance and demeanor.
Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods.
Constant mobility (walking, standing, bending, use of hands)
Lifting minimum 25 lbs., pushing of supply carts
Moving of furniture and supply boxes.
Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of carts or luggage like carts, bags with linens or trash.
Use of telephone system.
Use of department paging/radio communication system.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
