Tier I Help Desk Technician (Roseville, MN) at Arvig Enterprises, Inc.

Posted in General Business 1 day ago.

This job brought to you by eQuest

Type: Full-Time
Location: Roseville, Minnesota





Job Description:

Start and build your IT career here at a leading edge internet provider with the largest, top-of-the-line network in Minnesota. Our Tier 1 Help Desk Technician role is a great entry level position to kick-start your career in technology and provide a career path that could lead to a future in other IT or related field opportunities. We have multiple IT career paths for you!

Our helpful help desk technicians use their awesome problem-solving skills and IT knowledge to assist customers with connection, software configurations, and outage issues and decide when to escalate an issue or dispatch field technicians to resolve service troubles.

The shift we are looking to fill is from 12:30-9 pm. Your schedule would include every other weekend. This position can be located in a variety of our work locations.

You will need to have:


  • Minimum of 1-year experience in customer service and\/or a troubleshooting environment


  • Be at least 18 years of age


  • Good analytical and problem-solving skills


  • Excellent communication and customer service skills


  • Ability to work with a wide variety of personalities including effectively responding to and resolving technical situations over the phone




We prefer you have:


  • AAS degree in computer, IT, networking or related


  • Experience in a technical phone support role a plus!


  • Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc.


  • Intermediate to advanced knowledge of email software, Windows, Mac systems, etc.


  • Intermediate understanding of Internet, phone and cable services is a plus




What's in it for you?

We offer a competitive wage and an excellent benefits package, all at a progressive company that cares about its employees. Did we mention FREE INTERNET? Yes, enjoy free internet * and WiFi TV at discounted prices; just one of the many perks you will have with us.

Our people are our advantage. We may be biased, but we think they're the best customer-focused, crazy smart, hard-working and, above all, kind! We're a dedicated team of doers who drive innovation, culture and our positive impact on the communities we serve.

The best employees anywhere, that's the Arvig advantage. Discover your advantage. Apply now!

Find out more about us at arvigcareers.com.

EOE, including disability\/vets

We are unable to sponsor H1B visas.

Women and minorities encouraged to apply.

*At your primary residence located in an Arvig service area.





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