Patient Services Coordinator/UKHC at University of Kentucky

Posted in Other 4 days ago.

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Location: Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting DetailsJob Title

Patient Services Coordinator/UKHC

Requisition Number


Working Title

Department Name

H3180:Imaging Services

Work Location


Grade Level


Salary Range


Type of Position


Position Time Status


Required Education


Click here for more information about equivalencies:

Required Related Experience

5 yrs

Required License/Registration/Certification


Physical Requirements

Working at a computer workstation for extended periods of time. Repetitive motion.


Primarily Monday-Friday, day shift

Job Summary

UK Healthcare is seeking a Patient Service Coordinator to support our Radiology Call Center. This position will be responsible for assisting patients and clinics with coordinating, making, rescheduling and canceling Radiology imaging studies; providing accurate, detailed information regarding test preparation, arrival time and directions; confirming all necessary patient demographic and insurance information; and ensuring available scanner time maximized.

The selected candidate will provide excellent customer service by: providing helpful assistance to both patients and referring clinics; answering all calls in a pleasant and timely manner; calmly and effectively dealing with difficult people and situations; and cheerfully performing repetitive tasks.

Qualified candidates will maintain departmental standards for quality and volume, as well as contribute new ideas to improve work practices.

This position will primarily work remotely and will require a home office set-up. All necessary computer equipment is supplied. Candidates must be able to independently maintain a high speed internet connection.

Skills / Knowledge / Abilities

Excel, Word, PowerPoint skills, strong writing and communication skills, attention to detail, multitasking and flexibility.

Does this position have supervisory responsibilities?


Preferred Education/Experience

Associate Degree preferred

Deadline to Apply


University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please select the response that best represents your full years paid, full-time, employment experience in a medical or business call center.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  2. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
    (Open Ended Question)
  3. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
    • Yes
    • No
  4. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • (Higher Education Recruitment Consortium)
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter