Job Description:

Role Summary:
The Experience Researcher under the Product Experience Research - Consumer Team is responsible for executing discovery and evaluative research needs of the relevant Product teams and Experience Design teams.

This role is responsible for independently intaking projects, identifying and developing the appropriate research methodologies, executing on the methodologies, efficient analysis of gathered information, and thoughtful synthesis and delivery of findings to relevant partners. Ability to craft intuitive research deliverables and use storytelling techniques to share research findings is also required. The Experience Researcher ensures relevance and quality of insights through thoughtful use of methodology based on sound research principles and practices. This individual will advocate for the customer and employee by driving research at the core of product development.

Key Responsibilities:

1. Developing Appropriate Research Strategy

• Leads and oversees research process including recommending appropriate methodology, scoping, planning, and prepping for in-person and remote studies.


• Facilitates broad large group ideation and discovery conversations.


• Engages with customers and care providers in mindful, meaningful, sensitive, and ethical ways.

2. Leading and Executing Research Methodologies

• Ability to lead, conduct, and synthesize generative, exploratory, and discovery research.


• Ability to develop, recommend, and execute on evaluative research methodologies if and when needed.

3. Research Synthesis and Delivery of Insights and Recommendations

• Leads analysis and synthesis of research findings.


• Identifies and leads the creation of the most efficient research deliverable(s).


• Provides recommendations to Design and Product Teams using sound and relevant theoretical foundations.

4. Team Leadership

• Executes and help evolve the ethical, diverse, and inclusive conduct of research for the team.


• Provides critique and guidance on research outputs of Research Analysts and Associate Researchers with the goals of producing the most intuitive and efficient research deliverables for partners and stakeholders.

Experience:

• 2+ years of experience directly leading and conducting research (managing researchers without executing research does not count) in organizations working on digital products such as: websites, software, applications, and physical devices with digital interfaces.

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