The Distribution Operations Manager plans, directs, and manages the daily operations of the production control activities within a Regional Distribution Center (RDC) environment. This person develops policies and procedures for ensuring the flow of product and operations among the distribution center’s departments. Through use of various software systems and reporting, this role monitors key performance indicators. They seek out operational improvement opportunities and lead network-wide changes. They ensure company assets are being utilized efficiently. This includes labor and equipment.
Provides tactical direction and leadership to a large operations staff including supervisors within a regional distribution center (RDC).
Ensures all performance, safety and quality policies/procedures are met for various departments through effective performance management programs.
Provides support in solving problems and seeking process improvements.
Utilizes people, tools, space and equipment effectively to meet required levels of service for internal and external customers.
Hires, develops, coaches and advises leaders to support and lead employees by living and demonstrating Best Buy's values and leadership expectations.
Manages the performance of third party vendors, including; transportation and/or home delivery to drive accountability for internal and external customers.
Maintains effective and ongoing partnerships with customers both internally and externally by providing feedback and guidance in support of the overall customer service mission.
Identifies operational improvement opportunities. Partners with corporate supply chain teams to lead or implement improvement initiatives.
Actively participates in special projects, company initiatives, community building events, and other leadership duties as apparent or assigned.
Planning, organization, and follow-up are essential to success.
5+ years of demonstrated experience in leading teams and managing supervisors in the areas of business, military or related fields.
4+ years of logistics, operational, warehouse, inventory and/or customer service experience
Associate or Bachelor's degree
2+ years of Warehouse Management Systems experience