Horne LLP is an industry leader in Accounting and Business Advisory Services and currently provides service from 23 locations across the US and Puerto Rico. Our team provides compliance and grant management for COVID Relief Funding.
The Case Manager should maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within the guidelines established. They may assist with or lead day-to-day program management activities, which may include processing, monitoring, tracking and reporting applications within a functional area with little or no direct supervision. Case Manager may specialize in specific subjects within the functional area.
The Case Manager’s responsibilities include the following:
Ensures program files are accurate and correct
Obtains a working knowledge of applicant needs and program eligibility criteria
Understands program objectives and other key objectives
Understand program processes from start to finish and communicates clearly and actively with applicants
Local travel is required.
1+ years’ experience providing customer service and/or clerical work.
Associates or Bachelors Degree preferred.
Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
Must be able to travel to other office locations, if needed
Ability to perform some evening or weekend work as required
Ability to learn and apply the requirements, policies, and procedures quickly
Ability to perform mathematical operations such as calculating percentages and working with large numbers
Ability to use analytical skills to interpret and evaluate information
Ability to read, write, and speak English (Bilingual preferred)
Bilingual - Chinese, Vietnamese, Korean and Spanish speakers highly preferred
Ability to work successfully with socio-economic and ethnically diverse populations
Highly organized and detail-oriented
Ability to thrive in a fast-paced work environment
Strong customer service skills and knowledge of customer service best practices
Ability to maintain confidentiality of program information
Proficiency with Microsoft Word, Excel, Outlook, and Internet
A forward-thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
A work environment that promotes collaboration, consistency and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.