Operations Generalist at Guardian

Posted in General Business 8 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Phoenix, Arizona

Job Description:

What It's Like To Work For Guardian:
Everyone is a leader at Guardian. As an Individual Markets' team member, you're at the heart of business operations. If you thrive as a member of a dynamic team, are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success....we want you to join our multi award-winning team. You will have the opportunity to be creative, innovative and champion ideas that impact individual and team results. At Guardian, we respect work life balance and offer the opportunity for mobility and working remotely.

Guardian Team Members:

  • Uphold Guardian's Core Values - We Do the Right Thing, People Count, and We Hold Ourselves to Very High Standards
  • Put the customer first and are the face of Guardian to our customers and end-users with a professional, positive attitude.
  • Strive to provide superior products and customer service.
  • Uphold Guardian's commitment to ethical business practices.
  • Connect your role to, and positively impact the consumer journey.
  • Look at yourself and your colleagues with optimism and how our diverse strengths can help us succeed.
  • Move quickly to challenge the status quo, identify roadblocks and act on solutions.
  • Be disciplined and persistent - if circumstances change, adjust your approach to ensure commitments are met. Be a role model to others through your words and actions, engage them in decisions that impact their work, and collaborate within and across teams.
  • Be a role model to others through your words and actions, engage them in decisions that impact their work, and collaborate within and across teams.
  • Request, give and receive feedback frequently to help yourself and others learn and grow.
  • Take ownership of personal growth and career development.
  • Strive to achieve superior results through high performance and execution excellence.
  • Have an opportunity to make a difference and contribute to team outcomes.

As an Individual Market's Operations Generalist, you will:

Job Requirements:

  • Earn the trust and confidence of customers by owning the customer experience and making adjustments as needed to strengthen customer touch points and interpersonal skills.
  • Assess, prioritize, and process account requests for end customers and field partners.
  • Adhere to guidelines and ability to utilize resources, i.e., SOP's, in order to complete assigned work, ensuring work is in good order.
  • Maintain attention to detail to mitigate risk and client facing errors.
  • Exercise sound judgment, consulting with subject matter experts or management related to complex requests and escalations.
  • Operate at a high level to consistently meet or exceed business unit quality and productivity standards.
  • Work independently with minimal direction and a solutions-based approach, seeking guidance as needed.
  • Embrace and support change to move the organization forward in support of strategic goals and objectives.

  • High School Diploma required, BA/BS degree preferred, but not required
  • Experience in financial service industry or high touch customer service environment preferred, but not required
  • Solid verbal and written communication skills
  • Ability to think creatively and problem solve
  • Ability to successfully prioritize and expeditiously process transactions
  • Strong organizational skills and attention to detail Ability to use sound judgment in decision making
  • Ability to use discretion and make decisions with leadership assistance
  • Proficiency in Outlook, Microsoft Word and entering data into Excel spreadsheets preferred, but not required
Who is Guardian?
The Guardian Life Insurance Company of America is a Fortune 250, global financial services company and one of the largest mutual life insurers in the United States. As a mutual insurance company, we are owned by our policyholders who share in Guardian's actual financial results through annual dividends which Guardian has paid every year since 1868. Being a mutual company means the company's focus is always on its customers and building a strong financial foundation that will serve them today and into the future.
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.