Room Quality Supervisor/Inspector at Breckenridge Grand Vacations

Posted in Hospitality - Hotel 10 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Breckenridge, Colorado





Job Description:

Grand Lodge on Peak 7 is seeking full time and part time Room Quality Supervisors-Inspectors to join their amazing team! This position ensures the highest level of overall room quality by performing unit inspections prior to guest and owner arrivals.  Additionally, this position inspects all common areas, replaces inventory, reinforces policies and procedures, assists with staff training and feedback, delegates housekeeping and engineering tasks and keeps staff accountable.  This position also handles the tracking of staff performance, engineering issues and replacement inventory as well as assists with schedules and performance improvement strategies. Come work for The Denver Post's Top Workplace 2018 and become a part of something GRAND! $19 per hour plus full time benefits package which can include medical, dental, and vision insurance, paid time off, paid time to volunteer, and MORE! Please visit www.BGVjobs.com for job information and to apply.

SUMMARY:  This position ensures the highest level of overall room quality by performing unit inspections prior to guest & owner arrivals.  Additionally, this position inspects all common areas, replaces inventory, reinforces policies & procedures, assists with staff training & feedback, delegates housekeeping & engineering tasks & keeps staff accountable.  This position also handles the tracking of staff performance, engineering issues & replacement inventory as well as assists with schedules & performance improvement strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to:


  • Attend daily staff meetings to receive daily work assignments and communicate pertinent information.

  • Inspect units using task checklist and perform the following functions within the time standard:

  • Maintain, replace and track kitchen and engineering inventory.

  • Ensure all units are clean, stocked, in working order and in resort ready condition.

  • Determine units in need of additional cleaning, repairs and touch up painting. Ensure tasks get completed thoroughly, efficiently and effectively.  Complete touch up painting and re-staining as needed.

  • Use discretion, depending on the time of day, to either assign re-dos or accept responsibility to complete tasks.

  • Ensure all units are properly locked off for arriving guests.

  • Request assistance from engineering with tasks such as appliance and blind repairs, advanced climate control and mechanical issues and any issue requiring specific certifications or exuberant time to resolve.

  • Inform the Front Desk when rooms are approved for owner/guest check-in, no later than 4pm.

  • Assist with the training, retaining, developing, scheduling and reviewing of the housekeeping staff.

  • Assist with staff training to ensure training is thorough and occurring on a regular basis.

  • Ensure all housekeeping staff is knowledgeable and trained in the proper use of all cleaning products and equipment.

  • Responsible for opening the office daily. Collect and submit daily checklists.

  • Delegate, supervise and check the work of all housekeeping employees, ensuring a high level of quality and productivity.

  • Work with staff to resolve problems and address any requests and inquiries that may arise.

  • Coach employees in ways to improve their performances and develop goals.

  • Establish, communicate and reinforce Company policies, procedures and standards with the Housekeeping staff.

  • Monitor staff performance regularly. Oversee performance tracking systems to ensure job performance accountability.

  • Keep accurate records of all staff performance issues, keeping management informed.

  • Provide accurate feedback to staff involved in weekly guest comments and satisfaction scores.

  • Assist the Housekeeping Manager with the day to day operations.

  • Assist with daily staff meetings. Distribute daily work assignments.  Communicate pertinent information.

  • Assist with monthly inventory counts and maintaining par levels of inventory.

  • Input all engineering issues into Company software to ensure proper reporting and accountability.

  • Maintain the Safety Data Sheet (SDS) manuals in Spanish and English and enforce correct chemical labeling and dispensing.

  • Assist with executing room moves, special cleans and guest and owner requests.

  • Ensure all housekeeping storage areas, bags and carts are stocked and organized before the start of each housekeeping shift.

  • Refill all chemical bottles using the proper dilution system and ensure they are properly labeled per OSHA regulation.

  • Maintain and manage various projects. Be proactive in the design and implementation of systems to complete the project.

  • Perform snow and ice removal, by shoveling and/or plowing, to ensure safe conditions throughout the property.

  • Keep the garages, parking areas and grounds clean and free of litter and dog waste.

BENEFITS AND COMPENSATION:

This full time position includes a benefits package of:


  • Medical, dental, and vision benefits

  • Retirement Plan Benefits

  • Paid Time Off, including sick leave, parental leave, and paid volunteer time

  • Employer paid Short Term Disability and Group Life Insurance.

See job description




Salary: $19.00


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