Job Description:

JOB PERFORMANCE STANDARD – Software Support Specialist

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:

The following attributes are desirable for job success: general computer knowledge and troubleshooting techniques, problem solving ability, proficiency in Yardi, Microsoft Office (Word, Excel and Outlook), exceptional organizational skills, strong interpersonal skills with the ability to interact and relate effectively, productively and positively with associates, ability to communicate effectively in both written and verbal form, preference for detail work, ability to work well under pressure, multi-task, self-motivation and self-direction, ability to work with/without direct supervision, dependable, punctual and reliable. Must have the ability to partner well with direct supervisor and management company staff (Site Teams/RM/RVP/HR/Accounting/IT).

SUMMARY OF FUNCTIONS:

This position will work to ensure employees are provided with the proper support and training to make them successful in using Yardi. Utilize skills to train, support and motivate employees.

ESSENTIAL FUNCTIONS:

Include but are not limited to the following job specifications:

• Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk.


• Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support.


• Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software.


• May be required to deliver all levels of Yardi user training in both classroom and online environments.


• Install and support check scanners for each property.


• Set up new user profiles and passwords.


• Email support for all employees.


• Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment.


• Set up new bank account information through Profit Stars to enable Yardi e-payments.


• Setting up Blue Moon license transfers and creating new accounts.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

FLSA STATUS: Exempt

ORGANIZATIONAL RELATIONSHIPS: Reports directly to the Director of Software Support. Supports and trains on-site and corporate personnel.

OTHER REQUIREMENTS:

Hours of Work: Basic schedule includes, but is not limited to, 9:00am to 6:00 pm., Monday through Friday.

Travel: Overnight travel may be required for annual leadership conference and other training or company events.

AMOUNT OF OVERTIME: This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily.

PHYSICAL DEMANDS: Must be able to perform the physical functions of the position, which may include, but are not limited to: Be able to effectively communicate with Site Teams/RM/RVP/HR/Accounting & IT. Must be able to lift a minimum of 60 lbs. for lifting of supplies as needed.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles.

EDUCATION AND EXPERIENCE: High School diploma or GED required. Two years of college, or related business experience a plus. On-site experience with general knowledge of Yardi software required.

Experience

Preferred

• 1 year(s): Yardi Experience


• 1 year(s): Property Management Experience

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity


• Functional Expert: Considered a thought leader on a subject


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe


• Self-Starter: Inspired to perform without outside help


• Goal Completion: Inspired to perform well by the completion of tasks

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