The Business Sustainment Operations (BSO) Control Project Manager supports Western Hemisphere Client Onboarding (WHEM COB) in the management and execution of strategic projects, initiatives and action plan deliverables. The incumbent will gather and compile information and assist with the timely execution and completion of projects, key risk initiatives and deliverables, which require coordination and communication among various stakeholders. You may be involved in multiple projects or initiatives, working across the whole project lifecycle, researching new projects, business process changes, configuration changes or system modifications. Through strong partnership with Business, Operations and Technology counterparts, you'll work on project deliverables.
Responsibilities:
Gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications
Understand user experience to aid support in defect troubleshooting
Lead and coordinate working groups, business forums and governance meetings
Responsible for Issue Management, Escalation and Remediation
Maintain effective communication with stakeholders and business partners with the purpose of informing interested parties on all key milestones, accomplishments, programs, activities and overall successes
Facilitate meetings; prepare documentation, and meeting minutes, as necessary
Actively engaging in project requirement meetings; influencing requirements through analysis; providing thoughtful input to ensure business needs are met; identifying and documenting project gaps, impacts, and risks
Escalating project issues and risks appropriately
Managing work streams, small projects and other program initiatives with moderate to low supervision
Document and write business project plans
Evaluate existing project management processes and look for areas of improvement
Assist with change management as new features are delivered through systematic integrations
Work closely with key business stakeholders, including but not limited to business and operational teams, Legal, Compliance, Business Management, Oversight & Control, Audit, Business Initiative Leaders, project teams and Technology on fulfilling responsibilities of the Client Onboarding team
Project management - lead projects from inception thru implementation including resolution of risks/issues, assessment of impact (to people, process, and/or technology), and communication to impacted parties
Create and support various management reporting tools, including scorecards, weekly executive summaries, and other executive reporting needs
Communication management - develop monthly business review, presentations for senior audiences, content for Town Hall meetings, and communication plans for stakeholder engagement
Qualifications:
BS/BA Degree - Accounting, Finance, or Business preferred or equivalent military experience
5+ years of experience in financial services/banking industry, with a demonstrated track-record of delivery and/or relevant experience in risk and control management required
Drives results through strong leadership, people, communication and influencing skills
In-depth knowledge of risk management techniques from both a detection and mitigation perspective
Comfortable with change, ambiguity, debate, conflict and informed risk taking
Multi-tasker who can manage multiple streams of work concurrently, prioritize effectively and act with a sense of urgency
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
Ability to work effectively in a team environment and ability to adapt to a rapidly changing business and technological environment
Willingness to make decisions, while ensuring buy in from stakeholders.
Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages
Ability to directly address conflicts and escalate issues where appropriate
Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
Ability to communicate clearly and confidently; able to influence internal and external stakeholders; experience in creating executive level reporting and facilitating meetings with stakeholders at various levels within the organization
Analytical and review skills with the capacity to think laterally and convey an understanding of the big picture and draw the correct conclusions from reviews
Ability to self-develop and independently problem solve under strict deadlines
Excellent verbal and written communication skills
Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
